Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 720 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
2. 2.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 The person you want is not available. What is best? (a) leave a short message (b) shout at the caller (c) call ten times (d) hang up angrily
4. 4.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
5. 5.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
6. 6.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) noting key details (d) not saying who you are
7. 7.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
8. 8.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
9. 9.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
10. 10.Which of these is a polite phone habit? (a) not saying who you are (b) saying thank you (c) a noisy background (d) eating while talking
11. 11.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
12. 12.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
13. 13.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
14. 14.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
15. 15.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
16. 16.🔍 Which is the odd one out? (a) calling at a fair time (b) not saying who you are (c) chatting to others (d) eating while talking
17. 17.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
18. 18.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
19. 19.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) “Tell me the fees.” (d) a greeting and your name
20. 20.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) saying your name (d) mumbling your name
21. 21.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
22. 22.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) shouting into the phone (d) saying your name
23. 23.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
24. 24.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
25. 25.Which of these is a rude phone habit? (a) stating why you called (b) asking “Is now okay?” (c) noting key details (d) calling very late
26. 26.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
27. 27.Which of these is a polite phone habit? (a) stating why you called (b) hanging up suddenly (c) eating while talking (d) calling very late
28. 28.Which of these is a rude phone habit? (a) mumbling your name (b) speaking clearly (c) noting key details (d) greeting first
29. 29.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
30. 30.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) speaking clearly (d) chatting to others
31. 31.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) a noisy background (d) greeting first
32. 32.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
33. 33.Which of these is a rude phone habit? (a) chatting to others (b) saying your name (c) calling at a fair time (d) noting key details
34. 34.🔍 Which is the odd one out? (a) calling very late (b) eating while talking (c) speaking clearly (d) shouting into the phone
35. 35.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
36. 36.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to avoid mistakes (d) to end the call
37. 37.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) mumbling your name (d) noting key details
38. 38.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
39. 39.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
40. 40.True or false: “noting key details” is a rude phone habit. (a) False (b) True

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students