Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 73 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
2. 2.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) noting key details (d) a noisy background
3. 3.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) kept it loud (d) answered it
4. 4.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
5. 5.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) speaking clearly (d) a noisy background
6. 6.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) saying your name (d) not saying who you are
7. 7.Which of these is a polite phone habit? (a) calling at a fair time (b) calling very late (c) shouting into the phone (d) a noisy background
8. 8.Which of these is a rude phone habit? (a) mumbling your name (b) greeting first (c) stating why you called (d) saying your name
9. 9.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
10. 10.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
11. 11.Which of these is a polite phone habit? (a) mumbling your name (b) noting key details (c) hanging up suddenly (d) eating while talking
12. 12.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) very early morning (d) during working hours
13. 13.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
15. 15.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
16. 16.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
17. 17.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
18. 18.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) eating while talking (d) greeting first
19. 19.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
20. 20.Which of these is a polite phone habit? (a) mumbling your name (b) stating why you called (c) shouting into the phone (d) not saying who you are
21. 21.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
22. 22.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) saying your name (d) not saying who you are
24. 24.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
25. 25.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
27. 27.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) calling at a fair time (d) mumbling your name
28. 28.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to avoid mistakes (d) to waste time
29. 29.🔍 Which is the odd one out? (a) chatting to others (b) speaking clearly (c) calling very late (d) not saying who you are
30. 30.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) noting key details (d) chatting to others
31. 31.🔍 Which is the odd one out? (a) greeting first (b) shouting into the phone (c) saying your name (d) speaking clearly
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
33. 33.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
34. 34.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
36. 36.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) shout at them (d) pretend to be them
37. 37.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) a noisy background (b) saying thank you (c) asking “Is now okay?” (d) noting key details
39. 39.Which of these is a rude phone habit? (a) saying thank you (b) hanging up suddenly (c) speaking clearly (d) asking “Is now okay?”
40. 40.Which of these is a polite phone habit? (a) mumbling your name (b) eating while talking (c) hanging up suddenly (d) saying your name

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