Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 721 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
2. 2.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
3. 3.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) chatting to others (d) greeting first
4. 4.Which of these is a polite phone habit? (a) eating while talking (b) chatting to others (c) asking “Is now okay?” (d) mumbling your name
5. 5.Which of these is a rude phone habit? (a) hanging up suddenly (b) asking “Is now okay?” (c) greeting first (d) saying your name
6. 6.🔍 Which is the odd one out? (a) speaking clearly (b) calling at a fair time (c) stating why you called (d) mumbling your name
7. 7.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) calling very late (d) speaking clearly
8. 8.Which of these is a polite phone habit? (a) shouting into the phone (b) hanging up suddenly (c) stating why you called (d) chatting to others
9. 9.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) shouting into the phone (d) stating why you called
10. 10.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
11. 11.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
13. 13.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
14. 14.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
16. 16.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
17. 17.Which of these is a rude phone habit? (a) saying thank you (b) calling very late (c) greeting first (d) asking “Is now okay?”
18. 18.🔍 Which is the odd one out? (a) chatting to others (b) greeting first (c) calling at a fair time (d) stating why you called
19. 19.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
20. 20.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) shouting into the phone (d) saying your name
21. 21.Which of these is a polite phone habit? (a) chatting to others (b) calling at a fair time (c) eating while talking (d) mumbling your name
22. 22.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) mumbling your name (c) chatting to others (d) shouting into the phone
23. 23.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
24. 24.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) the TV on (d) a snack
25. 25.Which of these is a rude phone habit? (a) speaking clearly (b) greeting first (c) not saying who you are (d) saying thank you
26. 26.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
27. 27.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) shouting into the phone (c) saying your name (d) greeting first
28. 28.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
29. 29.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
30. 30.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
31. 31.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) a noisy background (d) saying thank you
32. 32.🔍 Which is the odd one out? (a) a noisy background (b) hanging up suddenly (c) eating while talking (d) calling at a fair time
33. 33.🔍 Which is the odd one out? (a) saying thank you (b) saying your name (c) calling very late (d) greeting first
34. 34.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
35. 35.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
36. 36.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) asking “Is now okay?” (d) eating while talking
37. 37.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
38. 38.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
39. 39.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
40. 40.True or false: “calling very late” is a rude phone habit. (a) False (b) True

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