Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 722 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) saying your name (b) calling at a fair time (c) mumbling your name (d) speaking clearly
2. 2.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) calling very late (d) noting key details
3. 3.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
4. 4.🔍 Which is the odd one out? (a) stating why you called (b) saying thank you (c) speaking clearly (d) not saying who you are
5. 5.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Who is this?”
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
8. 8.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to avoid mistakes (d) to end the call
9. 9.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) noting key details (d) chatting to others
10. 10.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) answered it (d) kept it loud
11. 11.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) chatting to others (d) asking “Is now okay?”
12. 12.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
13. 13.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) saying your name (d) not saying who you are
14. 14.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
15. 15.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) noting key details (d) calling very late
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) chatting to others (c) calling very late (d) mumbling your name
17. 17.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
18. 18.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
19. 19.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) greeting first (d) hanging up suddenly
20. 20.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
21. 21.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) asking “Is now okay?” (d) shouting into the phone
22. 22.True or false: “noting key details” is a rude phone habit. (a) True (b) False
23. 23.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
25. 25.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
26. 26.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) speaking clearly (d) hanging up suddenly
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
28. 28.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
29. 29.Which of these is a rude phone habit? (a) a noisy background (b) calling at a fair time (c) asking “Is now okay?” (d) greeting first
30. 30.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
31. 31.True or false: “greeting first” is a polite phone habit. (a) False (b) True
32. 32.True or false: “noting key details” is a polite phone habit. (a) False (b) True
33. 33.Which of these is a rude phone habit? (a) noting key details (b) saying thank you (c) speaking clearly (d) chatting to others
34. 34.Which of these is a polite phone habit? (a) calling very late (b) saying your name (c) hanging up suddenly (d) shouting into the phone
35. 35.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
36. 36.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up suddenly (c) chatting to others (d) greeting first
37. 37.Which of these is a rude phone habit? (a) eating while talking (b) asking “Is now okay?” (c) speaking clearly (d) saying your name
38. 38.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
39. 39.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
40. 40.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit

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