Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 723 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) mumbling your name (d) speaking clearly
2. 2.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
3. 3.True or false: “calling very late” is a polite phone habit. (a) True (b) False
4. 4.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
5. 5.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) noting key details (d) chatting to others
6. 6.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
7. 7.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) eating while talking (d) saying your name
8. 8.True or false: “saying your name” is a rude phone habit. (a) False (b) True
9. 9.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) saying thank you (d) eating while talking
10. 10.True or false: “noting key details” is a polite phone habit. (a) True (b) False
11. 11.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
12. 12.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) not saying who you are (d) noting key details
13. 13.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) saying thank you (d) shouting into the phone
14. 14.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
15. 15.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) hanging up suddenly (c) stating why you called (d) saying your name
16. 16.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning
17. 17.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
18. 18.Which of these is a polite phone habit? (a) eating while talking (b) calling at a fair time (c) hanging up suddenly (d) a noisy background
19. 19.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) saying your name (d) calling at a fair time
20. 20.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) eating while talking (d) mumbling your name
21. 21.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
22. 22.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
23. 23.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
24. 24.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
25. 25.Which of these is a polite phone habit? (a) saying your name (b) eating while talking (c) shouting into the phone (d) not saying who you are
26. 26.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
27. 27.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
28. 28.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
29. 29.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) chatting to others (d) saying your name
30. 30.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
31. 31.Which of these is a polite phone habit? (a) speaking clearly (b) chatting to others (c) hanging up suddenly (d) mumbling your name
32. 32.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
33. 33.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) chatting to others (d) greeting first
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) eating while talking (d) stating why you called
35. 35.🔍 Which is the odd one out? (a) speaking clearly (b) not saying who you are (c) noting key details (d) saying thank you
36. 36.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) kept it loud (d) switched it off
37. 37.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
38. 38.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
39. 39.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
40. 40.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit

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