Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 724 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) shouting into the phone (b) mumbling your name (c) calling very late (d) calling at a fair time
2. 2.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
3. 3.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
4. 4.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
5. 5.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
6. 6.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
7. 7.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) speaking clearly (d) mumbling your name
8. 8.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) greeting first (b) saying thank you (c) stating why you called (d) eating while talking
10. 10.Which of these is a rude phone habit? (a) stating why you called (b) a noisy background (c) greeting first (d) calling at a fair time
11. 11.True or false: “greeting first” is a polite phone habit. (a) True (b) False
12. 12.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
13. 13.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) hanging up suddenly (d) greeting first
14. 14.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
15. 15.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
18. 18.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) calling very late (d) speaking clearly
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
20. 20.True or false: “greeting first” is a rude phone habit. (a) True (b) False
21. 21.Which of these is a polite phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) hanging up suddenly (d) a noisy background
22. 22.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) set a fun ringtone (d) answered it
23. 23.Which of these is a rude phone habit? (a) mumbling your name (b) stating why you called (c) greeting first (d) saying your name
24. 24.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) asking “Is now okay?” (d) calling very late
25. 25.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
26. 26.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
27. 27.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) asking “Is now okay?” (d) shouting into the phone
28. 28.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
31. 31.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
32. 32.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
33. 33.🔍 Which is the odd one out? (a) saying thank you (b) shouting into the phone (c) speaking clearly (d) noting key details
34. 34.Which of these is a rude phone habit? (a) hanging up suddenly (b) greeting first (c) stating why you called (d) speaking clearly
35. 35.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
36. 36.🔍 Which is the odd one out? (a) not saying who you are (b) stating why you called (c) asking “Is now okay?” (d) greeting first
37. 37.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
38. 38.Which of these is a polite phone habit? (a) a noisy background (b) saying your name (c) shouting into the phone (d) calling very late
39. 39.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
40. 40.🔍 Which is the odd one out? (a) noting key details (b) speaking clearly (c) a noisy background (d) saying your name

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students