Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 725 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) not saying who you are (d) noting key details
2. 2.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
3. 3.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
4. 4.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
5. 5.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) not saying who you are (d) greeting first
6. 6.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Hello? Hello?”
7. 7.Which of these is a rude phone habit? (a) greeting first (b) eating while talking (c) saying thank you (d) noting key details
8. 8.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
9. 9.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) a noisy background (d) saying thank you
10. 10.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
11. 11.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) calling very late (d) stating why you called
12. 12.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
14. 14.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
15. 15.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
16. 16.Which of these is a polite phone habit? (a) a noisy background (b) saying your name (c) eating while talking (d) hanging up suddenly
17. 17.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
18. 18.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
19. 19.🔍 Which is the odd one out? (a) not saying who you are (b) saying your name (c) shouting into the phone (d) a noisy background
20. 20.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
21. 21.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) calling at a fair time (b) saying thank you (c) asking “Is now okay?” (d) not saying who you are
23. 23.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
24. 24.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
25. 25.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
26. 26.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) a noisy background (d) greeting first
27. 27.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
28. 28.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
29. 29.True or false: “saying your name” is a polite phone habit. (a) False (b) True
30. 30.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) saying thank you (d) calling very late
31. 31.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
32. 32.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
34. 34.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
35. 35.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) saying your name (d) chatting to others
36. 36.Which of these is a polite phone habit? (a) chatting to others (b) calling at a fair time (c) mumbling your name (d) a noisy background
37. 37.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
38. 38.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) speaking clearly (d) chatting to others
40. 40.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False

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