Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 726 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) calling at a fair time (d) calling very late
2. 2.True or false: “noting key details” is a rude phone habit. (a) False (b) True
3. 3.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
4. 4.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) mumbling your name (c) hanging up suddenly (d) calling very late
5. 5.Which of these is a polite phone habit? (a) saying your name (b) shouting into the phone (c) mumbling your name (d) hanging up suddenly
6. 6.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
7. 7.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
9. 9.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
10. 10.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) greeting first (d) shouting into the phone
11. 11.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) a pen and your notes (d) loud music
12. 12.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
13. 13.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
14. 14.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
15. 15.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) speaking clearly (b) calling at a fair time (c) noting key details (d) mumbling your name
17. 17.True or false: “saying your name” is a rude phone habit. (a) False (b) True
18. 18.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
19. 19.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
22. 22.True or false: “greeting first” is a rude phone habit. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) hanging up suddenly (d) saying thank you
24. 24.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) a noisy background (d) chatting to others
25. 25.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
26. 26.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
28. 28.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
29. 29.Which of these is a rude phone habit? (a) hanging up suddenly (b) speaking clearly (c) saying your name (d) saying thank you
30. 30.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
31. 31.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
32. 32.True or false: “calling very late” is a polite phone habit. (a) True (b) False
33. 33.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
34. 34.🔍 Which is the odd one out? (a) saying your name (b) not saying who you are (c) saying thank you (d) asking “Is now okay?”
35. 35.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
36. 36.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to waste time (d) to sound bored
37. 37.🔍 Which is the odd one out? (a) noting key details (b) saying thank you (c) asking “Is now okay?” (d) hanging up suddenly
38. 38.Which of these is a rude phone habit? (a) stating why you called (b) not saying who you are (c) calling at a fair time (d) noting key details
39. 39.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
40. 40.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False

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