Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 727 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) saying your name (d) chatting to others
2. 2.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
3. 3.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
4. 4.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
5. 5.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
6. 6.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off
7. 7.True or false: “saying your name” is a rude phone habit. (a) False (b) True
8. 8.True or false: “noting key details” is a polite phone habit. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) hanging up suddenly (d) speaking clearly
10. 10.Which of these is a rude phone habit? (a) speaking clearly (b) asking “Is now okay?” (c) a noisy background (d) calling at a fair time
11. 11.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) calling at a fair time (d) hanging up suddenly
12. 12.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
14. 14.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
15. 15.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
16. 16.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
17. 17.Which of these is a polite phone habit? (a) saying your name (b) hanging up suddenly (c) mumbling your name (d) eating while talking
18. 18.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) asking “Is now okay?” (d) mumbling your name
19. 19.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
20. 20.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
21. 21.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
22. 22.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
25. 25.True or false: “calling very late” is a polite phone habit. (a) False (b) True
26. 26.Which of these is a polite phone habit? (a) a noisy background (b) saying thank you (c) hanging up suddenly (d) eating while talking
27. 27.True or false: “saying your name” is a polite phone habit. (a) False (b) True
28. 28.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) stating why you called (d) eating while talking
29. 29.🔍 Which is the odd one out? (a) a noisy background (b) calling very late (c) saying your name (d) not saying who you are
30. 30.🔍 Which is the odd one out? (a) noting key details (b) not saying who you are (c) chatting to others (d) a noisy background
31. 31.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
32. 32.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) loud music (d) a snack
33. 33.True or false: “greeting first” is a polite phone habit. (a) True (b) False
34. 34.Which of these is a rude phone habit? (a) saying thank you (b) hanging up suddenly (c) noting key details (d) stating why you called
35. 35.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
36. 36.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
37. 37.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
39. 39.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
40. 40.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit

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