Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 728 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
2. 2.🔍 Which is the odd one out? (a) greeting first (b) calling at a fair time (c) stating why you called (d) eating while talking
3. 3.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) during working hours (d) very early morning
4. 4.Which of these is a polite phone habit? (a) calling very late (b) stating why you called (c) not saying who you are (d) eating while talking
5. 5.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
6. 6.🔍 Which is the odd one out? (a) speaking clearly (b) a noisy background (c) not saying who you are (d) chatting to others
7. 7.🔍 Which is the odd one out? (a) saying thank you (b) mumbling your name (c) calling at a fair time (d) saying your name
8. 8.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) speaking clearly (d) a noisy background
9. 9.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
10. 10.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) saying thank you (d) asking “Is now okay?”
11. 11.Which of these is a polite phone habit? (a) not saying who you are (b) saying your name (c) hanging up suddenly (d) mumbling your name
12. 12.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) calling very late (d) not saying who you are
14. 14.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
15. 15.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) mumbling your name (d) noting key details
16. 16.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) saying your name (d) asking “Is now okay?”
17. 17.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
19. 19.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
20. 20.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
21. 21.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) a noisy background (d) saying thank you
22. 22.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
23. 23.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
24. 24.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
26. 26.True or false: “greeting first” is a polite phone habit. (a) True (b) False
27. 27.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
28. 28.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying thank you (c) mumbling your name (d) speaking clearly
29. 29.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Hello? Hello?” (d) “Tell me the fees.”
31. 31.Which of these is a polite phone habit? (a) eating while talking (b) asking “Is now okay?” (c) shouting into the phone (d) not saying who you are
32. 32.Which of these is a rude phone habit? (a) speaking clearly (b) chatting to others (c) asking “Is now okay?” (d) calling at a fair time
33. 33.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
34. 34.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
35. 35.🔍 Which is the odd one out? (a) noting key details (b) speaking clearly (c) asking “Is now okay?” (d) shouting into the phone
36. 36.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
37. 37.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) greeting first (d) eating while talking
38. 38.Which of these is a rude phone habit? (a) greeting first (b) stating why you called (c) eating while talking (d) saying your name
39. 39.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
40. 40.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) speaking clearly (d) hanging up suddenly

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