Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 729 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) greeting first (d) calling at a fair time
2. 2.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) eating while talking (d) noting key details
3. 3.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
4. 4.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
5. 5.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) greeting first (d) eating while talking
6. 6.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
8. 8.🔍 Which is the odd one out? (a) saying your name (b) not saying who you are (c) asking “Is now okay?” (d) stating why you called
9. 9.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) late at night (d) very early morning
10. 10.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) noting key details (d) mumbling your name
11. 11.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
12. 12.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) calling at a fair time (c) saying thank you (d) a noisy background
14. 14.🔍 Which is the odd one out? (a) shouting into the phone (b) calling at a fair time (c) greeting first (d) saying your name
15. 15.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
16. 16.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
18. 18.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
19. 19.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
20. 20.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
21. 21.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
22. 22.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
23. 23.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) a noisy background (d) noting key details
24. 24.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) calling very late (d) stating why you called
27. 27.Which of these is a rude phone habit? (a) shouting into the phone (b) saying your name (c) speaking clearly (d) asking “Is now okay?”
28. 28.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) stating why you called (d) chatting to others
29. 29.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) saying your name (d) shouting into the phone
30. 30.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
31. 31.Which of these is a rude phone habit? (a) saying thank you (b) calling very late (c) saying your name (d) calling at a fair time
32. 32.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) saying thank you (d) not saying who you are
33. 33.Which of these is a rude phone habit? (a) hanging up suddenly (b) speaking clearly (c) noting key details (d) greeting first
34. 34.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
35. 35.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) greeting first (d) calling very late
36. 36.Which of these is a polite phone habit? (a) calling very late (b) shouting into the phone (c) saying your name (d) chatting to others
37. 37.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
39. 39.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
40. 40.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit

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