Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 730 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) asking “Is now okay?” (c) chatting to others (d) noting key details
2. 2.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) greeting first (d) shouting into the phone
3. 3.Which of these is a polite phone habit? (a) chatting to others (b) a noisy background (c) speaking clearly (d) hanging up suddenly
4. 4.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
5. 5.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
6. 6.Which of these is a polite phone habit? (a) not saying who you are (b) calling at a fair time (c) eating while talking (d) shouting into the phone
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
8. 8.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) shouting into the phone (d) hanging up suddenly
9. 9.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
10. 10.Which of these is a rude phone habit? (a) saying thank you (b) hanging up suddenly (c) calling at a fair time (d) noting key details
11. 11.Which of these is a polite phone habit? (a) hanging up suddenly (b) mumbling your name (c) asking “Is now okay?” (d) chatting to others
12. 12.🔍 Which is the odd one out? (a) speaking clearly (b) calling at a fair time (c) asking “Is now okay?” (d) shouting into the phone
13. 13.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
14. 14.True or false: “saying your name” is a rude phone habit. (a) True (b) False
15. 15.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) mumbling your name (d) asking “Is now okay?”
16. 16.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
17. 17.Which of these is a rude phone habit? (a) calling very late (b) saying your name (c) calling at a fair time (d) speaking clearly
18. 18.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) a noisy background (d) stating why you called
19. 19.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
20. 20.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) switched it off (d) set a fun ringtone
21. 21.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
22. 22.True or false: “greeting first” is a rude phone habit. (a) True (b) False
23. 23.Which of these is a rude phone habit? (a) mumbling your name (b) asking “Is now okay?” (c) saying your name (d) speaking clearly
24. 24.🔍 Which is the odd one out? (a) stating why you called (b) noting key details (c) calling at a fair time (d) a noisy background
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
26. 26.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
27. 27.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) saying your name (d) a noisy background
28. 28.Which of these is a rude phone habit? (a) saying your name (b) eating while talking (c) asking “Is now okay?” (d) speaking clearly
29. 29.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
31. 31.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
32. 32.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
33. 33.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
34. 34.Which of these is a polite phone habit? (a) not saying who you are (b) greeting first (c) mumbling your name (d) calling very late
35. 35.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
36. 36.True or false: “noting key details” is a polite phone habit. (a) False (b) True
37. 37.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
38. 38.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) eating while talking (d) noting key details
39. 39.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
40. 40.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye

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