Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 74 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
2. 2.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) chatting to others (d) a noisy background
3. 3.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
4. 4.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
5. 5.True or false: “saying your name” is a polite phone habit. (a) False (b) True
6. 6.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) noting key details (d) calling very late
7. 7.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
8. 8.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
9. 9.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) loud music (d) a snack
10. 10.🔍 Which is the odd one out? (a) noting key details (b) saying your name (c) speaking clearly (d) calling very late
11. 11.Which of these is a rude phone habit? (a) saying thank you (b) calling at a fair time (c) saying your name (d) shouting into the phone
12. 12.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
13. 13.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
14. 14.True or false: “greeting first” is a polite phone habit. (a) True (b) False
15. 15.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
16. 16.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
18. 18.🔍 Which is the odd one out? (a) stating why you called (b) asking “Is now okay?” (c) a noisy background (d) greeting first
19. 19.Which of these is a polite phone habit? (a) chatting to others (b) calling very late (c) hanging up suddenly (d) stating why you called
20. 20.🔍 Which is the odd one out? (a) mumbling your name (b) shouting into the phone (c) noting key details (d) hanging up suddenly
21. 21.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) hanging up suddenly (d) calling at a fair time
22. 22.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
23. 23.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
24. 24.🔍 Which is the odd one out? (a) saying thank you (b) calling very late (c) shouting into the phone (d) hanging up suddenly
25. 25.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
26. 26.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
27. 27.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) calling very late (d) saying thank you
28. 28.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
29. 29.Which of these is a rude phone habit? (a) speaking clearly (b) hanging up suddenly (c) saying your name (d) saying thank you
30. 30.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) saying thank you (d) chatting to others
31. 31.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
32. 32.Which of these is a rude phone habit? (a) mumbling your name (b) saying your name (c) saying thank you (d) stating why you called
33. 33.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) not saying who you are (d) saying your name
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
35. 35.Which of these is a polite phone habit? (a) a noisy background (b) shouting into the phone (c) eating while talking (d) saying your name
36. 36.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
38. 38.True or false: “saying your name” is a rude phone habit. (a) False (b) True
39. 39.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
40. 40.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit

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