Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 731 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) saying thank you (d) chatting to others
2. 2.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
3. 3.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Hello? Hello?” (c) “Who is this?” (d) “Tell me the fees.”
4. 4.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
5. 5.Which of these is a rude phone habit? (a) hanging up suddenly (b) speaking clearly (c) saying your name (d) noting key details
6. 6.🕘 A good time to call an office is usually… (a) on a holiday (b) very early morning (c) during working hours (d) late at night
7. 7.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
8. 8.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) asking “Is now okay?” (d) eating while talking
9. 9.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) mumbling your name (d) noting key details
10. 10.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
11. 11.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
12. 12.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
13. 13.True or false: “greeting first” is a polite phone habit. (a) True (b) False
14. 14.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
15. 15.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
16. 16.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
19. 19.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) noting key details (d) hanging up suddenly
20. 20.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) greeting first (d) calling very late
21. 21.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling at a fair time (c) mumbling your name (d) shouting into the phone
22. 22.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
23. 23.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
24. 24.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
25. 25.🔍 Which is the odd one out? (a) eating while talking (b) saying thank you (c) a noisy background (d) hanging up suddenly
26. 26.🔍 Which is the odd one out? (a) mumbling your name (b) not saying who you are (c) chatting to others (d) saying your name
27. 27.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
28. 28.Which of these is a polite phone habit? (a) hanging up suddenly (b) saying your name (c) chatting to others (d) calling very late
29. 29.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
30. 30.Which of these is a polite phone habit? (a) hanging up suddenly (b) eating while talking (c) asking “Is now okay?” (d) chatting to others
31. 31.Which of these is a polite phone habit? (a) calling very late (b) noting key details (c) chatting to others (d) not saying who you are
32. 32.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) calling very late (d) noting key details
33. 33.🔍 Which is the odd one out? (a) a noisy background (b) asking “Is now okay?” (c) hanging up suddenly (d) calling very late
34. 34.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
35. 35.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
36. 36.Which of these is a rude phone habit? (a) noting key details (b) eating while talking (c) saying your name (d) stating why you called
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
38. 38.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
39. 39.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) loud music (d) the TV on
40. 40.Which of these is a polite phone habit? (a) calling very late (b) greeting first (c) a noisy background (d) eating while talking

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