Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 732 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
3. 3.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) hanging up suddenly (d) saying thank you
4. 4.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
5. 5.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) noting key details (d) calling at a fair time
6. 6.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
7. 7.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) a noisy background (c) greeting first (d) saying your name
9. 9.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
10. 10.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) saying your name (d) calling very late
11. 11.True or false: “noting key details” is a rude phone habit. (a) False (b) True
12. 12.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
13. 13.True or false: “calling very late” is a rude phone habit. (a) True (b) False
14. 14.True or false: “greeting first” is a rude phone habit. (a) False (b) True
15. 15.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
16. 16.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) shouting into the phone (d) stating why you called
17. 17.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Who is this?”
18. 18.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
19. 19.🔍 Which is the odd one out? (a) hanging up suddenly (b) asking “Is now okay?” (c) chatting to others (d) mumbling your name
20. 20.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
21. 21.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) on a holiday (d) very early morning
22. 22.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) eating while talking (d) greeting first
23. 23.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
24. 24.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a pen and your notes (d) a snack
25. 25.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to avoid mistakes (d) to waste time
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) chatting to others (d) noting key details
27. 27.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) a noisy background (d) noting key details
28. 28.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
29. 29.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) hang up angrily (d) leave a short message
30. 30.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
31. 31.Which of these is a rude phone habit? (a) saying your name (b) calling at a fair time (c) saying thank you (d) eating while talking
32. 32.True or false: “saying your name” is a polite phone habit. (a) False (b) True
33. 33.Which of these is a polite phone habit? (a) hanging up suddenly (b) asking “Is now okay?” (c) chatting to others (d) calling very late
34. 34.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) mumbling your name (d) shouting into the phone
35. 35.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
37. 37.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
38. 38.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
39. 39.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
40. 40.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name

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