Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 733 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
2. 2.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
3. 3.Which of these is a polite phone habit? (a) speaking clearly (b) shouting into the phone (c) chatting to others (d) calling very late
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) mumbling your name (c) noting key details (d) saying your name
5. 5.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
8. 8.🔍 Which is the odd one out? (a) chatting to others (b) saying thank you (c) stating why you called (d) calling at a fair time
9. 9.True or false: “noting key details” is a rude phone habit. (a) False (b) True
10. 10.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
11. 11.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
12. 12.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
13. 13.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
14. 14.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
15. 15.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
16. 16.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) calling at a fair time (d) not saying who you are
17. 17.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
18. 18.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
19. 19.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
20. 20.Which of these is a rude phone habit? (a) greeting first (b) mumbling your name (c) asking “Is now okay?” (d) saying thank you
21. 21.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
22. 22.🔍 Which is the odd one out? (a) calling very late (b) calling at a fair time (c) mumbling your name (d) not saying who you are
23. 23.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
24. 24.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) shouting into the phone (d) speaking clearly
25. 25.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
26. 26.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
27. 27.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
28. 28.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) pretend to be them (d) shout at them
29. 29.Which of these is a polite phone habit? (a) saying your name (b) a noisy background (c) hanging up suddenly (d) shouting into the phone
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
31. 31.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
32. 32.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
33. 33.🔍 Which is the odd one out? (a) greeting first (b) a noisy background (c) calling very late (d) shouting into the phone
34. 34.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
36. 36.True or false: “saying your name” is a polite phone habit. (a) False (b) True
37. 37.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
38. 38.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
39. 39.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
40. 40.🔍 Which is the odd one out? (a) noting key details (b) eating while talking (c) a noisy background (d) not saying who you are

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