Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 734 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) calling very late (b) stating why you called (c) eating while talking (d) hanging up suddenly
2. 2.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
4. 4.True or false: “noting key details” is a rude phone habit. (a) True (b) False
5. 5.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
6. 6.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
8. 8.🔍 Which is the odd one out? (a) speaking clearly (b) chatting to others (c) eating while talking (d) not saying who you are
9. 9.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
10. 10.Which of these is a rude phone habit? (a) stating why you called (b) noting key details (c) hanging up suddenly (d) saying your name
11. 11.True or false: “calling very late” is a polite phone habit. (a) True (b) False
12. 12.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
13. 13.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
14. 14.Which of these is a rude phone habit? (a) a noisy background (b) saying your name (c) calling at a fair time (d) greeting first
15. 15.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) a noisy background (d) noting key details
16. 16.Which of these is a polite phone habit? (a) a noisy background (b) chatting to others (c) asking “Is now okay?” (d) shouting into the phone
17. 17.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
18. 18.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) hang up silently (d) shout at them
19. 19.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) answered it (d) kept it loud
20. 20.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) the TV on (d) a pen and your notes
21. 21.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
22. 22.Which of these is a polite phone habit? (a) a noisy background (b) calling very late (c) saying your name (d) shouting into the phone
23. 23.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) asking “Is now okay?” (d) shouting into the phone
24. 24.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) calling very late (d) greeting first
25. 25.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) calling very late (d) calling at a fair time
26. 26.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) greeting first (d) mumbling your name
27. 27.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
28. 28.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
29. 29.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
30. 30.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) noting key details (d) eating while talking
31. 31.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
32. 32.🔍 Which is the odd one out? (a) greeting first (b) eating while talking (c) a noisy background (d) chatting to others
33. 33.🔍 Which is the odd one out? (a) noting key details (b) shouting into the phone (c) stating why you called (d) speaking clearly
34. 34.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
35. 35.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
36. 36.True or false: “saying your name” is a rude phone habit. (a) False (b) True
37. 37.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
38. 38.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
39. 39.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) eating while talking (d) saying your name
40. 40.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message

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