Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 735 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
2. 2.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
3. 3.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
4. 4.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
5. 5.True or false: “calling very late” is a polite phone habit. (a) True (b) False
6. 6.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) shout at the caller (d) hang up angrily
9. 9.Which of these is a polite phone habit? (a) shouting into the phone (b) saying your name (c) hanging up suddenly (d) eating while talking
10. 10.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
11. 11.Which of these is a polite phone habit? (a) eating while talking (b) noting key details (c) not saying who you are (d) hanging up suddenly
12. 12.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Hello? Hello?” (d) “Who is this?”
13. 13.🔍 Which is the odd one out? (a) mumbling your name (b) asking “Is now okay?” (c) calling very late (d) hanging up suddenly
14. 14.🔍 Which is the odd one out? (a) greeting first (b) mumbling your name (c) stating why you called (d) noting key details
15. 15.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
16. 16.True or false: “saying your name” is a rude phone habit. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) calling very late (d) a noisy background
18. 18.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
19. 19.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) stating why you called (c) chatting to others (d) calling at a fair time
20. 20.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
21. 21.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
22. 22.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
23. 23.Which of these is a rude phone habit? (a) greeting first (b) chatting to others (c) saying your name (d) noting key details
24. 24.Which of these is a rude phone habit? (a) saying your name (b) a noisy background (c) saying thank you (d) calling at a fair time
25. 25.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
26. 26.🔍 Which is the odd one out? (a) calling at a fair time (b) asking “Is now okay?” (c) hanging up suddenly (d) speaking clearly
27. 27.Which of these is a polite phone habit? (a) calling very late (b) eating while talking (c) speaking clearly (d) shouting into the phone
28. 28.Which of these is a rude phone habit? (a) eating while talking (b) stating why you called (c) greeting first (d) speaking clearly
29. 29.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to avoid mistakes (c) to sound bored (d) to waste time
30. 30.Which of these is a polite phone habit? (a) a noisy background (b) not saying who you are (c) greeting first (d) chatting to others
31. 31.🔍 Which is the odd one out? (a) eating while talking (b) calling at a fair time (c) speaking clearly (d) greeting first
32. 32.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) kept it loud (d) switched it off
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) calling at a fair time (c) saying thank you (d) saying your name
34. 34.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
35. 35.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
36. 36.Which of these is a rude phone habit? (a) noting key details (b) not saying who you are (c) speaking clearly (d) saying your name
37. 37.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) shouting into the phone (d) noting key details
38. 38.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
40. 40.True or false: “noting key details” is a rude phone habit. (a) False (b) True

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