Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 736 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Who is this?” (d) “Tell me the fees.”
2. 2.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
3. 3.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
4. 4.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) mumbling your name (d) saying thank you
5. 5.🔍 Which is the odd one out? (a) calling at a fair time (b) eating while talking (c) calling very late (d) a noisy background
6. 6.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) greeting first (d) not saying who you are
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) not saying who you are (d) eating while talking
8. 8.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
9. 9.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
10. 10.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) set a fun ringtone (c) answered it (d) kept it loud
11. 11.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) speaking clearly (d) not saying who you are
12. 12.Which of these is a rude phone habit? (a) stating why you called (b) speaking clearly (c) asking “Is now okay?” (d) shouting into the phone
13. 13.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
14. 14.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
15. 15.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
16. 16.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) noting key details (d) chatting to others
17. 17.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) hang up silently (d) shout at them
18. 18.Which of these is a polite phone habit? (a) stating why you called (b) chatting to others (c) eating while talking (d) calling very late
19. 19.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
20. 20.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) not saying who you are (d) speaking clearly
21. 21.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) shouting into the phone (d) asking “Is now okay?”
22. 22.🕘 A good time to call an office is usually… (a) very early morning (b) during working hours (c) late at night (d) on a holiday
23. 23.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
24. 24.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) not saying who you are (d) calling at a fair time
25. 25.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) saying thank you (d) calling very late
26. 26.Which of these is a polite phone habit? (a) calling very late (b) saying your name (c) a noisy background (d) mumbling your name
27. 27.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
28. 28.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
29. 29.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
31. 31.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
34. 34.📝 Before an important call, what should you keep ready? (a) loud music (b) a pen and your notes (c) the TV on (d) a snack
35. 35.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) saying your name (d) hanging up suddenly
36. 36.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
37. 37.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
39. 39.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
40. 40.True or false: “a noisy background” is a polite phone habit. (a) False (b) True

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