Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 737 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) speaking clearly (d) eating while talking
2. 2.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
3. 3.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) saying thank you (d) calling very late
4. 4.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) a snack (d) loud music
5. 5.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) hanging up suddenly (c) not saying who you are (d) chatting to others
6. 6.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Who is this?”
7. 7.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
8. 8.Which of these is a rude phone habit? (a) noting key details (b) chatting to others (c) saying thank you (d) saying your name
9. 9.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
10. 10.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
11. 11.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) stating why you called (d) calling very late
12. 12.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to sound bored (d) to avoid mistakes
13. 13.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
14. 14.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
15. 15.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
16. 16.Which of these is a polite phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) eating while talking (d) mumbling your name
17. 17.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
18. 18.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
20. 20.🔍 Which is the odd one out? (a) calling very late (b) chatting to others (c) saying your name (d) a noisy background
21. 21.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
22. 22.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) eating while talking (b) speaking clearly (c) saying thank you (d) stating why you called
24. 24.Which of these is a rude phone habit? (a) greeting first (b) hanging up suddenly (c) stating why you called (d) saying your name
25. 25.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
26. 26.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) tell them politely (d) pretend to be them
27. 27.🔍 Which is the odd one out? (a) noting key details (b) saying your name (c) asking “Is now okay?” (d) a noisy background
28. 28.🔍 Which is the odd one out? (a) calling at a fair time (b) asking “Is now okay?” (c) chatting to others (d) greeting first
29. 29.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
30. 30.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
31. 31.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
32. 32.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
33. 33.True or false: “saying your name” is a polite phone habit. (a) False (b) True
34. 34.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) not saying who you are (d) speaking clearly
35. 35.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
36. 36.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
37. 37.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) saying your name (d) mumbling your name
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) noting key details (d) saying thank you
39. 39.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
40. 40.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit

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