Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 738 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
2. 2.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
3. 3.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) shouting into the phone (d) calling at a fair time
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) speaking clearly (d) mumbling your name
5. 5.True or false: “greeting first” is a rude phone habit. (a) False (b) True
6. 6.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
7. 7.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) loud music (d) the TV on
8. 8.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
9. 9.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) mumbling your name (d) noting key details
10. 10.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
11. 11.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
13. 13.Which of these is a rude phone habit? (a) noting key details (b) chatting to others (c) saying thank you (d) greeting first
14. 14.🔍 Which is the odd one out? (a) hanging up suddenly (b) speaking clearly (c) shouting into the phone (d) calling very late
15. 15.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) hanging up suddenly (d) saying your name
16. 16.Which of these is a polite phone habit? (a) calling very late (b) chatting to others (c) asking “Is now okay?” (d) a noisy background
17. 17.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
18. 18.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) asking “Is now okay?” (d) not saying who you are
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
20. 20.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Who is this?” (d) “Tell me the fees.”
21. 21.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
22. 22.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) calling very late (d) calling at a fair time
23. 23.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to avoid mistakes (c) to end the call (d) to waste time
24. 24.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) shout at the caller (d) hang up angrily
25. 25.True or false: “saying your name” is a polite phone habit. (a) False (b) True
26. 26.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
28. 28.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
30. 30.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) not saying who you are (d) asking “Is now okay?”
31. 31.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
32. 32.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) calling very late (d) saying your name
33. 33.🔍 Which is the odd one out? (a) a noisy background (b) saying your name (c) speaking clearly (d) stating why you called
34. 34.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
35. 35.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
36. 36.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
37. 37.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
38. 38.🔍 Which is the odd one out? (a) calling at a fair time (b) hanging up suddenly (c) saying thank you (d) asking “Is now okay?”
39. 39.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
40. 40.Which of these is a polite phone habit? (a) saying thank you (b) calling very late (c) hanging up suddenly (d) a noisy background

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