Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 739 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) noting key details (d) asking “Is now okay?”
2. 2.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
3. 3.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) “Who is this?” (d) a greeting and your name
4. 4.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
5. 5.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) calling at a fair time (b) a noisy background (c) noting key details (d) saying your name
7. 7.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
8. 8.🔍 Which is the odd one out? (a) hanging up suddenly (b) stating why you called (c) shouting into the phone (d) calling very late
9. 9.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
10. 10.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) calling very late (d) asking “Is now okay?”
11. 11.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) hang up angrily (d) call ten times
12. 12.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
13. 13.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) hang up silently (c) pretend to be them (d) tell them politely
14. 14.Which of these is a polite phone habit? (a) stating why you called (b) eating while talking (c) calling very late (d) a noisy background
15. 15.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) noting key details (d) speaking clearly
16. 16.Which of these is a polite phone habit? (a) shouting into the phone (b) a noisy background (c) noting key details (d) mumbling your name
17. 17.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
18. 18.🔍 Which is the odd one out? (a) greeting first (b) hanging up suddenly (c) calling very late (d) a noisy background
19. 19.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) saying your name (d) shouting into the phone
20. 20.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
22. 22.🔍 Which is the odd one out? (a) stating why you called (b) greeting first (c) saying thank you (d) mumbling your name
23. 23.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
24. 24.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
25. 25.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) eating while talking (c) a noisy background (d) not saying who you are
26. 26.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) calling very late (d) noting key details
27. 27.🔍 Which is the odd one out? (a) calling at a fair time (b) asking “Is now okay?” (c) hanging up suddenly (d) speaking clearly
28. 28.🕘 A good time to call an office is usually… (a) on a holiday (b) during working hours (c) very early morning (d) late at night
29. 29.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
30. 30.🔍 Which is the odd one out? (a) calling at a fair time (b) calling very late (c) not saying who you are (d) mumbling your name
31. 31.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
32. 32.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
33. 33.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
35. 35.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
36. 36.True or false: “greeting first” is a rude phone habit. (a) True (b) False
37. 37.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
38. 38.Which of these is a polite phone habit? (a) shouting into the phone (b) not saying who you are (c) mumbling your name (d) greeting first
39. 39.Which of these is a rude phone habit? (a) stating why you called (b) chatting to others (c) asking “Is now okay?” (d) saying thank you
40. 40.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students