Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 740 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.Which of these is a polite phone habit? (a) saying your name (b) eating while talking (c) calling very late (d) a noisy background
2. 2.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
3. 3.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) calling very late (d) noting key details
4. 4.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
5. 5.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
6. 6.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) answered it (d) set a fun ringtone
7. 7.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
8. 8.True or false: “saying your name” is a polite phone habit. (a) False (b) True
9. 9.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
10. 10.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
11. 11.🔍 Which is the odd one out? (a) stating why you called (b) mumbling your name (c) chatting to others (d) not saying who you are
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
13. 13.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
14. 14.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Who is this?” (c) a greeting and your name (d) “Tell me the fees.”
15. 15.🔍 Which is the odd one out? (a) noting key details (b) speaking clearly (c) greeting first (d) a noisy background
16. 16.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
17. 17.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
18. 18.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
20. 20.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up suddenly (c) shouting into the phone (d) a noisy background
21. 21.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
22. 22.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) calling at a fair time (d) mumbling your name
24. 24.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
25. 25.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday
26. 26.True or false: “calling very late” is a rude phone habit. (a) True (b) False
27. 27.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
29. 29.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) mumbling your name (d) asking “Is now okay?”
30. 30.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
31. 31.Which of these is a polite phone habit? (a) eating while talking (b) mumbling your name (c) calling at a fair time (d) not saying who you are
32. 32.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
33. 33.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) tell them politely (d) hang up silently
34. 34.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
35. 35.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) shouting into the phone (d) stating why you called
36. 36.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
37. 37.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) hang up angrily (d) shout at the caller
38. 38.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) loud music (d) a pen and your notes
39. 39.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
40. 40.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) not saying who you are (c) saying thank you (d) calling at a fair time

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