Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 75 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
2. 2.Which of these is a rude phone habit? (a) noting key details (b) not saying who you are (c) speaking clearly (d) asking “Is now okay?”
3. 3.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
4. 4.True or false: “greeting first” is a rude phone habit. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) chatting to others (c) saying thank you (d) greeting first
6. 6.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
7. 7.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
8. 8.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
10. 10.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
12. 12.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
13. 13.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) greeting first (d) a noisy background
14. 14.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
15. 15.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
16. 16.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
18. 18.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
19. 19.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
20. 20.🔍 Which is the odd one out? (a) calling at a fair time (b) calling very late (c) saying thank you (d) saying your name
21. 21.Which of these is a rude phone habit? (a) speaking clearly (b) eating while talking (c) greeting first (d) stating why you called
22. 22.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
23. 23.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) hanging up suddenly (c) a noisy background (d) eating while talking
24. 24.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
25. 25.🔍 Which is the odd one out? (a) calling very late (b) saying thank you (c) shouting into the phone (d) a noisy background
26. 26.🕘 A good time to call an office is usually… (a) during working hours (b) late at night (c) very early morning (d) on a holiday
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
28. 28.🔍 Which is the odd one out? (a) saying thank you (b) greeting first (c) saying your name (d) a noisy background
29. 29.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
30. 30.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
31. 31.🔍 Which is the odd one out? (a) eating while talking (b) saying your name (c) noting key details (d) speaking clearly
32. 32.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
33. 33.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
34. 34.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) not saying who you are (d) noting key details
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
36. 36.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
37. 37.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
38. 38.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to avoid mistakes (d) to waste time
39. 39.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
40. 40.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) chatting to others (d) greeting first

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