Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 741 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) hanging up suddenly (b) speaking clearly (c) asking “Is now okay?” (d) calling at a fair time
2. 2.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
3. 3.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
4. 4.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) saying thank you (d) not saying who you are
5. 5.🔍 Which is the odd one out? (a) shouting into the phone (b) greeting first (c) mumbling your name (d) chatting to others
6. 6.🔍 Which is the odd one out? (a) hanging up suddenly (b) mumbling your name (c) a noisy background (d) stating why you called
7. 7.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) saying thank you (d) a noisy background
8. 8.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) loud music (d) a snack
9. 9.Which of these is a rude phone habit? (a) calling at a fair time (b) shouting into the phone (c) stating why you called (d) speaking clearly
10. 10.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
11. 11.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
12. 12.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) mumbling your name (d) asking “Is now okay?”
13. 13.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
14. 14.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) late at night (d) during working hours
15. 15.🔍 Which is the odd one out? (a) saying your name (b) a noisy background (c) hanging up suddenly (d) mumbling your name
16. 16.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
17. 17.🔍 Which is the odd one out? (a) noting key details (b) stating why you called (c) greeting first (d) mumbling your name
18. 18.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
19. 19.📞 The person you want is not available. What is best? (a) leave a short message (b) call ten times (c) shout at the caller (d) hang up angrily
20. 20.Which of these is a polite phone habit? (a) hanging up suddenly (b) chatting to others (c) saying your name (d) calling very late
21. 21.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
22. 22.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
25. 25.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
26. 26.Which of these is a polite phone habit? (a) hanging up suddenly (b) calling very late (c) greeting first (d) shouting into the phone
27. 27.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
28. 28.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
29. 29.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
30. 30.🔍 Which is the odd one out? (a) calling very late (b) noting key details (c) saying your name (d) speaking clearly
31. 31.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) stating why you called (d) eating while talking
32. 32.Which of these is a polite phone habit? (a) not saying who you are (b) noting key details (c) calling very late (d) a noisy background
33. 33.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
34. 34.🔍 Which is the odd one out? (a) not saying who you are (b) shouting into the phone (c) calling very late (d) noting key details
35. 35.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Who is this?” (c) “Hello? Hello?” (d) “Tell me the fees.”
37. 37.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) hanging up suddenly (d) stating why you called
38. 38.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) asking “Is now okay?” (d) hanging up suddenly
39. 39.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
40. 40.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True

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