Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 742 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “saying your name” is a polite phone habit. (a) False (b) True
2. 2.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
3. 3.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
4. 4.🔍 Which is the odd one out? (a) not saying who you are (b) saying your name (c) noting key details (d) stating why you called
5. 5.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
6. 6.🔍 Which is the odd one out? (a) shouting into the phone (b) saying your name (c) a noisy background (d) mumbling your name
7. 7.Which of these is a rude phone habit? (a) mumbling your name (b) greeting first (c) saying your name (d) asking “Is now okay?”
8. 8.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
9. 9.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
10. 10.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
11. 11.True or false: “calling very late” is a polite phone habit. (a) False (b) True
12. 12.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
13. 13.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
14. 14.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
15. 15.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
16. 16.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
17. 17.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) shouting into the phone (c) greeting first (d) stating why you called
18. 18.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) a noisy background (d) greeting first
19. 19.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
20. 20.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
21. 21.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to avoid mistakes (d) to sound bored
22. 22.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
23. 23.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
24. 24.Which of these is a rude phone habit? (a) greeting first (b) speaking clearly (c) calling very late (d) saying thank you
25. 25.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) mumbling your name (d) saying your name
26. 26.Which of these is a polite phone habit? (a) hanging up suddenly (b) not saying who you are (c) mumbling your name (d) saying thank you
27. 27.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
28. 28.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
29. 29.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
31. 31.Which of these is a polite phone habit? (a) shouting into the phone (b) hanging up suddenly (c) calling very late (d) speaking clearly
32. 32.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
33. 33.🔍 Which is the odd one out? (a) chatting to others (b) stating why you called (c) speaking clearly (d) asking “Is now okay?”
34. 34.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
35. 35.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) shouting into the phone (d) noting key details
36. 36.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday
37. 37.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
38. 38.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) asking “Is now okay?” (d) chatting to others
39. 39.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) hanging up suddenly (d) saying your name
40. 40.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) set a fun ringtone (d) switched it off

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