Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 743 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) a noisy background (c) calling very late (d) mumbling your name
2. 2.🔍 Which is the odd one out? (a) calling at a fair time (b) stating why you called (c) hanging up suddenly (d) saying your name
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) not saying who you are (d) asking “Is now okay?”
5. 5.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to waste time (c) to avoid mistakes (d) to sound bored
6. 6.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
7. 7.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
8. 8.🔍 Which is the odd one out? (a) calling at a fair time (b) a noisy background (c) stating why you called (d) saying thank you
9. 9.🔍 Which is the odd one out? (a) saying your name (b) stating why you called (c) asking “Is now okay?” (d) eating while talking
10. 10.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
11. 11.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
12. 12.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
13. 13.True or false: “saying your name” is a rude phone habit. (a) True (b) False
14. 14.True or false: “noting key details” is a polite phone habit. (a) False (b) True
15. 15.True or false: “greeting first” is a rude phone habit. (a) True (b) False
16. 16.Which of these is a polite phone habit? (a) greeting first (b) not saying who you are (c) shouting into the phone (d) chatting to others
17. 17.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) answered it (d) kept it loud
18. 18.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
21. 21.Which of these is a polite phone habit? (a) mumbling your name (b) chatting to others (c) calling very late (d) noting key details
22. 22.Which of these is a rude phone habit? (a) chatting to others (b) calling at a fair time (c) asking “Is now okay?” (d) greeting first
23. 23.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
24. 24.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
25. 25.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
26. 26.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
28. 28.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) stating why you called (d) chatting to others
29. 29.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
30. 30.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) calling at a fair time (c) saying your name (d) hanging up suddenly
31. 31.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) chatting to others (d) saying thank you
32. 32.📞 You call a school office to ask about admission. What do you say first? (a) a greeting and your name (b) “Tell me the fees.” (c) “Who is this?” (d) “Hello? Hello?”
33. 33.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
34. 34.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
35. 35.True or false: “saying your name” is a polite phone habit. (a) True (b) False
36. 36.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
37. 37.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
38. 38.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) chatting to others (d) not saying who you are
39. 39.Which of these is a polite phone habit? (a) speaking clearly (b) mumbling your name (c) chatting to others (d) calling very late
40. 40.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students