Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 744 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
2. 2.🕘 A good time to call an office is usually… (a) late at night (b) during working hours (c) very early morning (d) on a holiday
3. 3.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
4. 4.Which of these is a rude phone habit? (a) saying thank you (b) noting key details (c) stating why you called (d) eating while talking
5. 5.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) noting key details (d) not saying who you are
6. 6.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
7. 7.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
8. 8.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
9. 9.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
10. 10.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
11. 11.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) not saying who you are (d) saying thank you
12. 12.🔍 Which is the odd one out? (a) noting key details (b) calling very late (c) saying thank you (d) saying your name
13. 13.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
14. 14.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
15. 15.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
16. 16.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
17. 17.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) calling very late (c) hanging up suddenly (d) mumbling your name
18. 18.🔍 Which is the odd one out? (a) a noisy background (b) speaking clearly (c) mumbling your name (d) eating while talking
19. 19.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) shouting into the phone (d) asking “Is now okay?”
20. 20.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
22. 22.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
23. 23.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
24. 24.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
25. 25.🔍 Which is the odd one out? (a) chatting to others (b) noting key details (c) mumbling your name (d) eating while talking
26. 26.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
27. 27.Which of these is a polite phone habit? (a) not saying who you are (b) chatting to others (c) a noisy background (d) saying your name
28. 28.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
29. 29.Which of these is a polite phone habit? (a) mumbling your name (b) calling at a fair time (c) hanging up suddenly (d) a noisy background
30. 30.🔍 Which is the odd one out? (a) not saying who you are (b) mumbling your name (c) shouting into the phone (d) stating why you called
31. 31.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
32. 32.🔍 Which is the odd one out? (a) saying thank you (b) chatting to others (c) asking “Is now okay?” (d) calling at a fair time
33. 33.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
34. 34.Which of these is a rude phone habit? (a) stating why you called (b) mumbling your name (c) calling at a fair time (d) greeting first
35. 35.🔍 Which is the odd one out? (a) speaking clearly (b) not saying who you are (c) noting key details (d) saying thank you
36. 36.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying your name (c) saying thank you (d) eating while talking
37. 37.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
38. 38.True or false: “saying your name” is a rude phone habit. (a) False (b) True
39. 39.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
40. 40.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off

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