Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 745 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
2. 2.Which of these is a rude phone habit? (a) noting key details (b) greeting first (c) hanging up suddenly (d) stating why you called
3. 3.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
4. 4.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) chatting to others (d) asking “Is now okay?”
5. 5.True or false: “chatting to others” is a rude phone habit. (a) False (b) True
6. 6.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) stating why you called (d) a noisy background
7. 7.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
8. 8.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) loud music (d) the TV on
9. 9.Which of these is a rude phone habit? (a) speaking clearly (b) eating while talking (c) greeting first (d) noting key details
10. 10.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) a noisy background (d) greeting first
11. 11.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
12. 12.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
13. 13.Which of these is a polite phone habit? (a) mumbling your name (b) saying your name (c) chatting to others (d) a noisy background
14. 14.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
15. 15.🔍 Which is the odd one out? (a) saying your name (b) mumbling your name (c) asking “Is now okay?” (d) greeting first
16. 16.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to waste time (c) to end the call (d) to sound bored
17. 17.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
20. 20.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
21. 21.Which of these is a polite phone habit? (a) saying thank you (b) chatting to others (c) mumbling your name (d) eating while talking
22. 22.🔍 Which is the odd one out? (a) shouting into the phone (b) chatting to others (c) a noisy background (d) calling at a fair time
23. 23.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
24. 24.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) chatting to others (d) asking “Is now okay?”
25. 25.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) shouting into the phone (d) greeting first
26. 26.🔍 Which is the odd one out? (a) noting key details (b) saying your name (c) hanging up suddenly (d) asking “Is now okay?”
27. 27.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
28. 28.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
29. 29.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely
30. 30.Which of these is a rude phone habit? (a) saying thank you (b) greeting first (c) noting key details (d) not saying who you are
31. 31.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
32. 32.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) mumbling your name (d) saying thank you
33. 33.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
34. 34.True or false: “greeting first” is a polite phone habit. (a) False (b) True
35. 35.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
36. 36.Which of these is a polite phone habit? (a) eating while talking (b) calling very late (c) hanging up suddenly (d) speaking clearly
37. 37.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) noting key details (c) eating while talking (d) saying thank you
38. 38.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) answered it (c) set a fun ringtone (d) kept it loud
39. 39.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) a noisy background (b) shouting into the phone (c) saying thank you (d) not saying who you are

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