Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 746 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
2. 2.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
3. 3.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying thank you (c) calling very late (d) chatting to others
5. 5.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) chatting to others (d) speaking clearly
6. 6.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) chatting to others (c) a noisy background (d) mumbling your name
7. 7.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
8. 8.🔍 Which is the odd one out? (a) eating while talking (b) hanging up suddenly (c) saying your name (d) a noisy background
9. 9.🔍 Which is the odd one out? (a) noting key details (b) a noisy background (c) calling at a fair time (d) greeting first
10. 10.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) hang up silently (d) shout at them
11. 11.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
12. 12.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
13. 13.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to end the call (c) to sound bored (d) to avoid mistakes
14. 14.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) the TV on (d) loud music
15. 15.Which of these is a polite phone habit? (a) greeting first (b) calling very late (c) shouting into the phone (d) eating while talking
16. 16.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
17. 17.True or false: “noting key details” is a polite phone habit. (a) False (b) True
18. 18.Which of these is a polite phone habit? (a) chatting to others (b) noting key details (c) eating while talking (d) not saying who you are
19. 19.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
20. 20.True or false: “noting key details” is a rude phone habit. (a) True (b) False
21. 21.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) hang up angrily (d) shout at the caller
22. 22.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
23. 23.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
24. 24.Which of these is a rude phone habit? (a) saying thank you (b) stating why you called (c) noting key details (d) calling very late
25. 25.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
26. 26.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) hanging up suddenly (d) calling at a fair time
27. 27.Which of these is a polite phone habit? (a) shouting into the phone (b) hanging up suddenly (c) a noisy background (d) stating why you called
28. 28.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
30. 30.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) calling at a fair time (d) mumbling your name
31. 31.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Who is this?”
32. 32.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) noting key details (c) eating while talking (d) saying your name
33. 33.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
36. 36.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
37. 37.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) saying thank you (d) speaking clearly
38. 38.True or false: “shouting into the phone” is a rude phone habit. (a) True (b) False
39. 39.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
40. 40.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students