Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 747 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) stating why you called (b) not saying who you are (c) speaking clearly (d) calling at a fair time
2. 2.Which of these is a polite phone habit? (a) speaking clearly (b) mumbling your name (c) hanging up suddenly (d) calling very late
3. 3.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
4. 4.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
5. 5.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
6. 6.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) eating while talking (d) asking “Is now okay?”
8. 8.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) stating why you called (d) chatting to others
9. 9.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
10. 10.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) shouting into the phone (d) asking “Is now okay?”
11. 11.Which of these is a rude phone habit? (a) stating why you called (b) saying thank you (c) eating while talking (d) greeting first
12. 12.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
13. 13.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller
14. 14.Which of these is a rude phone habit? (a) saying thank you (b) speaking clearly (c) noting key details (d) chatting to others
15. 15.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
16. 16.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
17. 17.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
19. 19.🔍 Which is the odd one out? (a) stating why you called (b) eating while talking (c) calling very late (d) mumbling your name
20. 20.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
21. 21.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) a greeting and your name (c) “Hello? Hello?” (d) “Who is this?”
22. 22.Which of these is a polite phone habit? (a) hanging up suddenly (b) a noisy background (c) stating why you called (d) shouting into the phone
23. 23.🔍 Which is the odd one out? (a) saying thank you (b) eating while talking (c) not saying who you are (d) calling very late
24. 24.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
25. 25.Which of these is a rude phone habit? (a) saying your name (b) greeting first (c) noting key details (d) calling very late
26. 26.🔍 Which is the odd one out? (a) a noisy background (b) eating while talking (c) chatting to others (d) asking “Is now okay?”
27. 27.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) saying your name (d) a noisy background
28. 28.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
29. 29.True or false: “saying thank you” is a rude phone habit. (a) False (b) True
30. 30.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
32. 32.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
33. 33.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) tell them politely (d) shout at them
34. 34.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
35. 35.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) not saying who you are (d) noting key details
36. 36.Which of these is a polite phone habit? (a) shouting into the phone (b) saying your name (c) calling very late (d) chatting to others
37. 37.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) calling at a fair time (c) greeting first (d) speaking clearly
39. 39.Which of these is a rude phone habit? (a) speaking clearly (b) hanging up suddenly (c) stating why you called (d) greeting first
40. 40.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True

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