Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 748 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
2. 2.📅 Why should you repeat key details like a date on the phone? (a) to end the call (b) to sound bored (c) to avoid mistakes (d) to waste time
3. 3.Which of these is a rude phone habit? (a) saying thank you (b) eating while talking (c) stating why you called (d) greeting first
4. 4.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) calling at a fair time (d) stating why you called
5. 5.Which of these is a polite phone habit? (a) not saying who you are (b) saying thank you (c) eating while talking (d) chatting to others
6. 6.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
7. 7.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
8. 8.🔍 Which is the odd one out? (a) eating while talking (b) noting key details (c) saying thank you (d) saying your name
9. 9.🔍 Which is the odd one out? (a) calling at a fair time (b) chatting to others (c) noting key details (d) asking “Is now okay?”
10. 10.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
11. 11.🔍 Which is the odd one out? (a) not saying who you are (b) greeting first (c) saying your name (d) saying thank you
12. 12.True or false: “noting key details” is a rude phone habit. (a) True (b) False
13. 13.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
14. 14.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) mumbling your name (d) saying thank you
15. 15.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) saying your name (d) chatting to others
16. 16.🔍 Which is the odd one out? (a) eating while talking (b) shouting into the phone (c) a noisy background (d) stating why you called
17. 17.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
19. 19.True or false: “saying your name” is a rude phone habit. (a) False (b) True
20. 20.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
21. 21.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) answered it (c) switched it off (d) kept it loud
22. 22.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
23. 23.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
24. 24.True or false: “calling very late” is a rude phone habit. (a) True (b) False
25. 25.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
26. 26.Which of these is a rude phone habit? (a) greeting first (b) a noisy background (c) noting key details (d) calling at a fair time
27. 27.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
28. 28.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
29. 29.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) hanging up suddenly (d) noting key details
30. 30.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
31. 31.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
33. 33.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) speaking clearly (c) a noisy background (d) stating why you called
34. 34.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) calling very late (d) asking “Is now okay?”
35. 35.🔍 Which is the odd one out? (a) not saying who you are (b) eating while talking (c) hanging up suddenly (d) greeting first
36. 36.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
37. 37.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
38. 38.Which of these is a polite phone habit? (a) mumbling your name (b) calling very late (c) not saying who you are (d) calling at a fair time
39. 39.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
40. 40.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit

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