Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 749 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) not saying who you are (c) calling at a fair time (d) asking “Is now okay?”
2. 2.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
3. 3.Which of these is a rude phone habit? (a) calling at a fair time (b) calling very late (c) saying thank you (d) stating why you called
4. 4.Which of these is a polite phone habit? (a) calling very late (b) a noisy background (c) eating while talking (d) greeting first
5. 5.🔍 Which is the odd one out? (a) noting key details (b) not saying who you are (c) eating while talking (d) a noisy background
6. 6.🔍 Which is the odd one out? (a) mumbling your name (b) chatting to others (c) saying your name (d) hanging up suddenly
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) calling at a fair time (d) calling very late
8. 8.True or false: “noting key details” is a rude phone habit. (a) True (b) False
9. 9.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
10. 10.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
11. 11.Which of these is a polite phone habit? (a) eating while talking (b) not saying who you are (c) calling very late (d) stating why you called
12. 12.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
13. 13.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
14. 14.Which of these is a rude phone habit? (a) shouting into the phone (b) calling at a fair time (c) asking “Is now okay?” (d) speaking clearly
15. 15.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) eating while talking (b) stating why you called (c) not saying who you are (d) shouting into the phone
17. 17.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
18. 18.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
19. 19.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
20. 20.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) mumbling your name (d) not saying who you are
21. 21.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) call ten times (d) shout at the caller
22. 22.True or false: “not saying who you are” is a polite phone habit. (a) False (b) True
23. 23.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
25. 25.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) not saying who you are (d) greeting first
26. 26.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
27. 27.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
28. 28.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) “Hello? Hello?” (d) a greeting and your name
30. 30.True or false: “calling very late” is a rude phone habit. (a) True (b) False
31. 31.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
32. 32.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
33. 33.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) a snack (d) the TV on
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
35. 35.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
36. 36.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
37. 37.🔍 Which is the odd one out? (a) calling very late (b) not saying who you are (c) eating while talking (d) calling at a fair time
38. 38.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) saying thank you (d) mumbling your name
39. 39.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) saying thank you (d) calling at a fair time
40. 40.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer

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