Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 750 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
2. 2.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) a noisy background (c) chatting to others (d) hanging up suddenly
3. 3.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
4. 4.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
5. 5.🔍 Which is the odd one out? (a) calling at a fair time (b) saying your name (c) greeting first (d) not saying who you are
6. 6.True or false: “greeting first” is a polite phone habit. (a) True (b) False
7. 7.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off
8. 8.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) mumbling your name (d) speaking clearly
9. 9.Which of these is a rude phone habit? (a) speaking clearly (b) saying thank you (c) a noisy background (d) greeting first
10. 10.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
12. 12.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
13. 13.🔍 Which is the odd one out? (a) not saying who you are (b) chatting to others (c) a noisy background (d) stating why you called
14. 14.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
15. 15.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
16. 16.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
17. 17.True or false: “speaking clearly” is a polite phone habit. (a) False (b) True
18. 18.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) mumbling your name (b) saying your name (c) chatting to others (d) eating while talking
20. 20.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
21. 21.Which of these is a rude phone habit? (a) noting key details (b) saying your name (c) mumbling your name (d) speaking clearly
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
23. 23.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
25. 25.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
26. 26.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
27. 27.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
28. 28.🔍 Which is the odd one out? (a) not saying who you are (b) a noisy background (c) calling very late (d) asking “Is now okay?”
29. 29.Which of these is a polite phone habit? (a) calling very late (b) noting key details (c) a noisy background (d) hanging up suddenly
30. 30.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
31. 31.Which of these is a rude phone habit? (a) eating while talking (b) asking “Is now okay?” (c) calling at a fair time (d) stating why you called
32. 32.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
33. 33.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
34. 34.🔍 Which is the odd one out? (a) speaking clearly (b) eating while talking (c) saying thank you (d) noting key details
35. 35.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to waste time (c) to end the call (d) to avoid mistakes
36. 36.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) saying your name (c) noting key details (d) not saying who you are
37. 37.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
38. 38.📞 The person you want is not available. What is best? (a) hang up angrily (b) leave a short message (c) shout at the caller (d) call ten times
39. 39.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
40. 40.True or false: “saying your name” is a polite phone habit. (a) False (b) True

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