Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 76 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
2. 2.Which of these is a polite phone habit? (a) mumbling your name (b) not saying who you are (c) shouting into the phone (d) saying your name
3. 3.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
4. 4.🕘 A good time to call an office is usually… (a) very early morning (b) on a holiday (c) during working hours (d) late at night
5. 5.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
6. 6.📞 In a polite phone call, which comes first: greet and say your name or note the answer? (a) greet and say your name (b) note the answer
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) speaking clearly (c) eating while talking (d) not saying who you are
8. 8.Which of these is a rude phone habit? (a) noting key details (b) hanging up suddenly (c) saying thank you (d) calling at a fair time
9. 9.Which of these is a polite phone habit? (a) not saying who you are (b) greeting first (c) a noisy background (d) eating while talking
10. 10.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
11. 11.Which of these is a rude phone habit? (a) shouting into the phone (b) saying thank you (c) calling at a fair time (d) noting key details
12. 12.Which of these is a polite phone habit? (a) not saying who you are (b) a noisy background (c) calling at a fair time (d) calling very late
13. 13.True or false: “noting key details” is a rude phone habit. (a) False (b) True
14. 14.Which of these is a rude phone habit? (a) stating why you called (b) calling at a fair time (c) noting key details (d) calling very late
15. 15.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
16. 16.🔍 Which is the odd one out? (a) saying thank you (b) speaking clearly (c) a noisy background (d) greeting first
17. 17.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
18. 18.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) greeting first (d) mumbling your name
19. 19.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
20. 20.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
21. 21.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
22. 22.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
23. 23.Which of these is a rude phone habit? (a) saying thank you (b) mumbling your name (c) stating why you called (d) calling at a fair time
24. 24.📅 Why should you repeat key details like a date on the phone? (a) to avoid mistakes (b) to sound bored (c) to end the call (d) to waste time
25. 25.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
26. 26.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
27. 27.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
28. 28.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
29. 29.🔍 Which is the odd one out? (a) chatting to others (b) calling at a fair time (c) saying your name (d) saying thank you
30. 30.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
31. 31.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
32. 32.True or false: “calling very late” is a rude phone habit. (a) False (b) True
33. 33.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
34. 34.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
35. 35.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) speaking clearly (d) hanging up suddenly
36. 36.📝 Before an important call, what should you keep ready? (a) loud music (b) the TV on (c) a pen and your notes (d) a snack
37. 37.True or false: “noting key details” is a polite phone habit. (a) True (b) False
38. 38.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) mumbling your name (d) speaking clearly
39. 39.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
40. 40.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them

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