Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 751 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) noting key details (b) mumbling your name (c) speaking clearly (d) saying thank you
2. 2.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
3. 3.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) set a fun ringtone (c) answered it (d) switched it off
4. 4.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
5. 5.Which of these is a polite phone habit? (a) mumbling your name (b) noting key details (c) shouting into the phone (d) not saying who you are
6. 6.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) pretend to be them (c) shout at them (d) hang up silently
7. 7.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) asking “Is now okay?” (d) hanging up suddenly
8. 8.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
9. 9.🔍 Which is the odd one out? (a) mumbling your name (b) saying your name (c) hanging up suddenly (d) shouting into the phone
10. 10.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
11. 11.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
12. 12.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
13. 13.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) not saying who you are (d) saying your name
14. 14.Which of these is a polite phone habit? (a) mumbling your name (b) a noisy background (c) hanging up suddenly (d) asking “Is now okay?”
15. 15.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
16. 16.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) a greeting and your name (c) “Tell me the fees.” (d) “Who is this?”
17. 17.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
18. 18.🔍 Which is the odd one out? (a) calling very late (b) saying thank you (c) eating while talking (d) a noisy background
19. 19.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
20. 20.Which of these is a rude phone habit? (a) saying your name (b) stating why you called (c) eating while talking (d) asking “Is now okay?”
21. 21.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
22. 22.🔍 Which is the odd one out? (a) calling very late (b) saying your name (c) stating why you called (d) speaking clearly
23. 23.📞 Polite or rude on the phone: calling very late? (a) a polite phone habit (b) a rude phone habit
24. 24.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
25. 25.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
26. 26.🕘 A good time to call an office is usually… (a) on a holiday (b) late at night (c) very early morning (d) during working hours
27. 27.Which of these is a rude phone habit? (a) a noisy background (b) saying thank you (c) speaking clearly (d) noting key details
28. 28.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
29. 29.📞 Polite or rude on the phone: noting key details? (a) a polite phone habit (b) a rude phone habit
30. 30.Which of these is a polite phone habit? (a) speaking clearly (b) mumbling your name (c) eating while talking (d) chatting to others
31. 31.True or false: “saying your name” is a rude phone habit. (a) False (b) True
32. 32.Which of these is a polite phone habit? (a) shouting into the phone (b) calling at a fair time (c) not saying who you are (d) hanging up suddenly
33. 33.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) eating while talking (b) a noisy background (c) greeting first (d) calling very late
35. 35.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) call ten times (d) leave a short message
36. 36.True or false: “noting key details” is a polite phone habit. (a) True (b) False
37. 37.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) calling very late (d) saying thank you
38. 38.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
39. 39.🔍 Which is the odd one out? (a) calling very late (b) a noisy background (c) stating why you called (d) chatting to others
40. 40.Which of these is a polite phone habit? (a) not saying who you are (b) hanging up suddenly (c) mumbling your name (d) greeting first

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students