Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 752 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “hanging up suddenly” is a rude phone habit. (a) True (b) False
2. 2.📞 The person you want is not available. What is best? (a) shout at the caller (b) hang up angrily (c) leave a short message (d) call ten times
3. 3.Which of these is a polite phone habit? (a) eating while talking (b) saying thank you (c) shouting into the phone (d) hanging up suddenly
4. 4.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) saying your name (d) a noisy background
5. 5.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
6. 6.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) kept it loud (c) switched it off (d) set a fun ringtone
7. 7.True or false: “chatting to others” is a polite phone habit. (a) True (b) False
8. 8.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
9. 9.Which of these is a rude phone habit? (a) a noisy background (b) noting key details (c) greeting first (d) asking “Is now okay?”
10. 10.🔍 Which is the odd one out? (a) shouting into the phone (b) saying thank you (c) a noisy background (d) hanging up suddenly
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
12. 12.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) eating while talking (c) speaking clearly (d) saying your name
13. 13.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
14. 14.Which of these is a rude phone habit? (a) stating why you called (b) chatting to others (c) speaking clearly (d) saying thank you
15. 15.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
16. 16.True or false: “saying your name” is a rude phone habit. (a) True (b) False
17. 17.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
18. 18.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
19. 19.🔍 Which is the odd one out? (a) shouting into the phone (b) stating why you called (c) calling at a fair time (d) saying your name
20. 20.🔍 Which is the odd one out? (a) eating while talking (b) mumbling your name (c) calling very late (d) stating why you called
21. 21.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) a noisy background (d) asking “Is now okay?”
22. 22.Which of these is a polite phone habit? (a) stating why you called (b) eating while talking (c) chatting to others (d) shouting into the phone
23. 23.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
24. 24.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
25. 25.True or false: “greeting first” is a rude phone habit. (a) True (b) False
26. 26.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) greeting first (d) shouting into the phone
27. 27.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
28. 28.Which of these is a rude phone habit? (a) calling at a fair time (b) eating while talking (c) asking “Is now okay?” (d) stating why you called
29. 29.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
30. 30.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
31. 31.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
32. 32.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
33. 33.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
34. 34.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
35. 35.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
36. 36.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) calling at a fair time (d) eating while talking
37. 37.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
38. 38.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) “Who is this?” (d) a greeting and your name
39. 39.True or false: “noting key details” is a polite phone habit. (a) True (b) False
40. 40.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit

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