Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 753 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) shouting into the phone (b) mumbling your name (c) speaking clearly (d) eating while talking
2. 2.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
3. 3.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
4. 4.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) saying your name (d) calling very late
5. 5.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
6. 6.Which of these is a rude phone habit? (a) saying thank you (b) chatting to others (c) asking “Is now okay?” (d) saying your name
7. 7.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) loud music (c) the TV on (d) a snack
8. 8.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
9. 9.True or false: “saying your name” is a rude phone habit. (a) False (b) True
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
11. 11.Which of these is a polite phone habit? (a) shouting into the phone (b) hanging up suddenly (c) not saying who you are (d) saying thank you
12. 12.🔍 Which is the odd one out? (a) hanging up suddenly (b) calling very late (c) saying thank you (d) not saying who you are
13. 13.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
14. 14.True or false: “noting key details” is a polite phone habit. (a) False (b) True
15. 15.Which of these is a rude phone habit? (a) greeting first (b) calling very late (c) stating why you called (d) asking “Is now okay?”
16. 16.Which of these is a rude phone habit? (a) speaking clearly (b) noting key details (c) hanging up suddenly (d) saying your name
17. 17.True or false: “shouting into the phone” is a polite phone habit. (a) False (b) True
18. 18.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
19. 19.Which of these is a polite phone habit? (a) shouting into the phone (b) hanging up suddenly (c) saying your name (d) mumbling your name
20. 20.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) set a fun ringtone (d) switched it off
21. 21.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
22. 22.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
23. 23.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) greeting first (d) calling very late
24. 24.Which of these is a rude phone habit? (a) shouting into the phone (b) stating why you called (c) saying your name (d) speaking clearly
25. 25.Which of these is a polite phone habit? (a) chatting to others (b) a noisy background (c) not saying who you are (d) speaking clearly
26. 26.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
27. 27.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
28. 28.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) a noisy background (d) speaking clearly
29. 29.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) chatting to others (d) calling at a fair time
30. 30.True or false: “hanging up suddenly” is a rude phone habit. (a) False (b) True
31. 31.True or false: “calling very late” is a rude phone habit. (a) False (b) True
32. 32.True or false: “asking “Is now okay?”” is a polite phone habit. (a) True (b) False
33. 33.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
34. 34.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
35. 35.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
36. 36.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
37. 37.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
39. 39.Which of these is a polite phone habit? (a) noting key details (b) not saying who you are (c) shouting into the phone (d) eating while talking
40. 40.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit

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