Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 754 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “speaking clearly” is a rude phone habit. (a) False (b) True
2. 2.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
3. 3.🕘 A good time to call an office is usually… (a) late at night (b) very early morning (c) on a holiday (d) during working hours
4. 4.🔍 Which is the odd one out? (a) not saying who you are (b) saying thank you (c) shouting into the phone (d) chatting to others
5. 5.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) not saying who you are (b) calling very late (c) noting key details (d) hanging up suddenly
7. 7.Which of these is a rude phone habit? (a) chatting to others (b) calling at a fair time (c) saying your name (d) stating why you called
8. 8.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
9. 9.Which of these is a polite phone habit? (a) not saying who you are (b) stating why you called (c) shouting into the phone (d) chatting to others
10. 10.🔍 Which is the odd one out? (a) calling at a fair time (b) calling very late (c) speaking clearly (d) asking “Is now okay?”
11. 11.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
12. 12.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
13. 13.📝 Before an important call, what should you keep ready? (a) the TV on (b) loud music (c) a snack (d) a pen and your notes
14. 14.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
15. 15.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) not saying who you are (c) stating why you called (d) saying your name
16. 16.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
17. 17.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
18. 18.Which of these is a polite phone habit? (a) not saying who you are (b) calling very late (c) a noisy background (d) saying your name
19. 19.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
20. 20.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
21. 21.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
22. 22.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) hanging up suddenly (d) saying thank you
23. 23.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
24. 24.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
25. 25.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
26. 26.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
27. 27.True or false: “greeting first” is a rude phone habit. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) saying thank you (b) noting key details (c) stating why you called (d) eating while talking
29. 29.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
31. 31.🔍 Which is the odd one out? (a) eating while talking (b) chatting to others (c) saying your name (d) mumbling your name
32. 32.Which of these is a polite phone habit? (a) calling very late (b) not saying who you are (c) eating while talking (d) speaking clearly
33. 33.Which of these is a rude phone habit? (a) saying your name (b) noting key details (c) greeting first (d) calling very late
34. 34.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
36. 36.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
37. 37.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
38. 38.Which of these is a rude phone habit? (a) greeting first (b) a noisy background (c) calling at a fair time (d) saying your name
39. 39.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
40. 40.True or false: “chatting to others” is a rude phone habit. (a) False (b) True

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