Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 755 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) calling at a fair time (b) chatting to others (c) saying your name (d) asking “Is now okay?”
2. 2.Which of these is a polite phone habit? (a) shouting into the phone (b) asking “Is now okay?” (c) mumbling your name (d) hanging up suddenly
3. 3.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
4. 4.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) hang up angrily (d) leave a short message
5. 5.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
6. 6.📝 Before an important call, what should you keep ready? (a) a pen and your notes (b) a snack (c) the TV on (d) loud music
7. 7.📞 Polite or rude on the phone: eating while talking? (a) a rude phone habit (b) a polite phone habit
8. 8.Which of these is a rude phone habit? (a) calling at a fair time (b) noting key details (c) greeting first (d) shouting into the phone
9. 9.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
10. 10.Which of these is a rude phone habit? (a) speaking clearly (b) chatting to others (c) noting key details (d) saying thank you
11. 11.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) mumbling your name (d) saying thank you
12. 12.True or false: “noting key details” is a polite phone habit. (a) True (b) False
13. 13.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
14. 14.Which of these is a polite phone habit? (a) a noisy background (b) saying your name (c) eating while talking (d) chatting to others
15. 15.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
16. 16.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
17. 17.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
18. 18.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
19. 19.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
20. 20.🔍 Which is the odd one out? (a) noting key details (b) hanging up suddenly (c) not saying who you are (d) calling very late
21. 21.Which of these is a polite phone habit? (a) a noisy background (b) stating why you called (c) mumbling your name (d) shouting into the phone
22. 22.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
23. 23.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) shout at them (c) hang up silently (d) pretend to be them
24. 24.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
25. 25.Which of these is a rude phone habit? (a) stating why you called (b) greeting first (c) eating while talking (d) saying your name
26. 26.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
27. 27.📞 Polite or rude on the phone: chatting to others? (a) a rude phone habit (b) a polite phone habit
28. 28.True or false: “mumbling your name” is a polite phone habit. (a) False (b) True
29. 29.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) saying thank you (d) calling very late
30. 30.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
31. 31.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
33. 33.🔍 Which is the odd one out? (a) calling at a fair time (b) speaking clearly (c) eating while talking (d) greeting first
34. 34.True or false: “a noisy background” is a polite phone habit. (a) False (b) True
35. 35.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
36. 36.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
37. 37.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
38. 38.📞 Polite or rude on the phone: saying thank you? (a) a rude phone habit (b) a polite phone habit
39. 39.🔍 Which is the odd one out? (a) hanging up suddenly (b) greeting first (c) saying thank you (d) speaking clearly
40. 40.Which of these is a polite phone habit? (a) calling at a fair time (b) hanging up suddenly (c) mumbling your name (d) shouting into the phone

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