Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 756 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “saying your name” is a polite phone habit. (a) False (b) True
2. 2.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
3. 3.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
4. 4.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
5. 5.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) chatting to others (d) saying your name
6. 6.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
7. 7.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) hang up silently (c) shout at them (d) tell them politely
8. 8.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
9. 9.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
10. 10.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
11. 11.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
12. 12.Which of these is a polite phone habit? (a) chatting to others (b) not saying who you are (c) eating while talking (d) stating why you called
13. 13.📞 In a polite phone call, which comes first: ask your question or say why you are calling? (a) ask your question (b) say why you are calling
14. 14.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
15. 15.🔍 Which is the odd one out? (a) saying your name (b) asking “Is now okay?” (c) greeting first (d) chatting to others
16. 16.🔍 Which is the odd one out? (a) shouting into the phone (b) calling very late (c) noting key details (d) a noisy background
17. 17.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) greeting first (c) stating why you called (d) eating while talking
18. 18.🔍 Which is the odd one out? (a) stating why you called (b) speaking clearly (c) not saying who you are (d) greeting first
19. 19.📳 Your phone rings during an interview. What should you have done? (a) switched it off (b) kept it loud (c) set a fun ringtone (d) answered it
20. 20.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) leave a short message (d) shout at the caller
21. 21.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
22. 22.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
23. 23.Which of these is a polite phone habit? (a) noting key details (b) chatting to others (c) eating while talking (d) hanging up suddenly
24. 24.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to avoid mistakes (c) to end the call (d) to sound bored
25. 25.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
26. 26.📝 Before an important call, what should you keep ready? (a) a snack (b) the TV on (c) a pen and your notes (d) loud music
27. 27.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) speaking clearly (d) saying thank you
28. 28.Which of these is a rude phone habit? (a) calling at a fair time (b) calling very late (c) saying your name (d) asking “Is now okay?”
29. 29.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or ask your question? (a) thank and say goodbye (b) ask your question
31. 31.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
32. 32.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
34. 34.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
35. 35.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
36. 36.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
37. 37.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
38. 38.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
40. 40.Which of these is a rude phone habit? (a) saying your name (b) saying thank you (c) chatting to others (d) speaking clearly

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