Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 757 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) shouting into the phone (b) asking “Is now okay?” (c) speaking clearly (d) calling at a fair time
2. 2.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while talking (c) asking “Is now okay?” (d) not saying who you are
3. 3.Which of these is a polite phone habit? (a) a noisy background (b) hanging up suddenly (c) calling very late (d) asking “Is now okay?”
4. 4.True or false: “not saying who you are” is a rude phone habit. (a) True (b) False
5. 5.True or false: “greeting first” is a polite phone habit. (a) False (b) True
6. 6.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
7. 7.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
8. 8.📝 Before an important call, what should you keep ready? (a) a snack (b) loud music (c) a pen and your notes (d) the TV on
9. 9.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) calling at a fair time (d) calling very late
10. 10.Which of these is a polite phone habit? (a) chatting to others (b) stating why you called (c) not saying who you are (d) calling very late
11. 11.🔍 Which is the odd one out? (a) speaking clearly (b) not saying who you are (c) saying your name (d) greeting first
12. 12.📞 The person you want is not available. What is best? (a) call ten times (b) shout at the caller (c) leave a short message (d) hang up angrily
13. 13.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) a greeting and your name (c) “Hello? Hello?” (d) “Tell me the fees.”
14. 14.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) eating while talking (d) saying thank you
15. 15.True or false: “noting key details” is a rude phone habit. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) chatting to others (b) greeting first (c) noting key details (d) asking “Is now okay?”
17. 17.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
18. 18.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
19. 19.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
20. 20.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
21. 21.Which of these is a polite phone habit? (a) calling very late (b) mumbling your name (c) calling at a fair time (d) not saying who you are
22. 22.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) noting key details (d) eating while talking
23. 23.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
24. 24.📞 Polite or rude on the phone: mumbling your name? (a) a rude phone habit (b) a polite phone habit
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) hanging up suddenly (d) not saying who you are
26. 26.📞 In a polite phone call, which comes first: greet and say your name or thank and say goodbye? (a) greet and say your name (b) thank and say goodbye
27. 27.True or false: “stating why you called” is a polite phone habit. (a) False (b) True
28. 28.True or false: “asking “Is now okay?”” is a polite phone habit. (a) False (b) True
29. 29.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
30. 30.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
31. 31.🕘 A good time to call an office is usually… (a) very early morning (b) late at night (c) during working hours (d) on a holiday
32. 32.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
33. 33.🔍 Which is the odd one out? (a) calling at a fair time (b) shouting into the phone (c) eating while talking (d) chatting to others
34. 34.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
35. 35.True or false: “noting key details” is a polite phone habit. (a) False (b) True
36. 36.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
37. 37.📞 Polite or rude on the phone: a noisy background? (a) a polite phone habit (b) a rude phone habit
38. 38.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
39. 39.Which of these is a rude phone habit? (a) noting key details (b) shouting into the phone (c) stating why you called (d) saying thank you
40. 40.Which of these is a polite phone habit? (a) shouting into the phone (b) calling very late (c) speaking clearly (d) not saying who you are

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students