Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 758 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
2. 2.📞 Polite or rude on the phone: saying your name? (a) a rude phone habit (b) a polite phone habit
3. 3.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
4. 4.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
5. 5.🔍 Which is the odd one out? (a) saying your name (b) shouting into the phone (c) stating why you called (d) asking “Is now okay?”
6. 6.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) a noisy background (c) stating why you called (d) hanging up suddenly
8. 8.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit
9. 9.🔍 Which is the odd one out? (a) speaking clearly (b) stating why you called (c) calling at a fair time (d) eating while talking
10. 10.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
11. 11.True or false: “mumbling your name” is a rude phone habit. (a) False (b) True
12. 12.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
13. 13.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) set a fun ringtone (d) answered it
14. 14.🔍 Which is the odd one out? (a) chatting to others (b) eating while talking (c) hanging up suddenly (d) speaking clearly
15. 15.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) very early morning (d) during working hours
16. 16.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
17. 17.📝 Before an important call, what should you keep ready? (a) a snack (b) a pen and your notes (c) loud music (d) the TV on
18. 18.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) saying your name (b) speaking clearly (c) stating why you called (d) mumbling your name
20. 20.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Hello? Hello?”
21. 21.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) greeting first (d) hanging up suddenly
22. 22.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
23. 23.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
24. 24.📞 Polite or rude on the phone: speaking clearly? (a) a polite phone habit (b) a rude phone habit
25. 25.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
26. 26.Which of these is a polite phone habit? (a) not saying who you are (b) mumbling your name (c) stating why you called (d) a noisy background
27. 27.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a polite phone habit (b) a rude phone habit
28. 28.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
29. 29.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
30. 30.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
31. 31.🔍 Which is the odd one out? (a) a noisy background (b) speaking clearly (c) noting key details (d) greeting first
32. 32.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
33. 33.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
34. 34.📞 Polite or rude on the phone: calling very late? (a) a rude phone habit (b) a polite phone habit
35. 35.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
36. 36.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
37. 37.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
38. 38.Which of these is a rude phone habit? (a) saying thank you (b) shouting into the phone (c) stating why you called (d) greeting first
39. 39.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) mumbling your name (d) noting key details
40. 40.🔍 Which is the odd one out? (a) chatting to others (b) shouting into the phone (c) a noisy background (d) noting key details

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