Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 759 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) a noisy background (b) hanging up suddenly (c) noting key details (d) shouting into the phone
2. 2.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
3. 3.Which of these is a polite phone habit? (a) asking “Is now okay?” (b) mumbling your name (c) calling very late (d) a noisy background
4. 4.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
5. 5.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
6. 6.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) tell them politely (c) hang up silently (d) pretend to be them
7. 7.🔍 Which is the odd one out? (a) hanging up suddenly (b) shouting into the phone (c) not saying who you are (d) calling at a fair time
8. 8.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
9. 9.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
10. 10.🔍 Which is the odd one out? (a) hanging up suddenly (b) speaking clearly (c) chatting to others (d) eating while talking
11. 11.🔍 Which is the odd one out? (a) not saying who you are (b) hanging up suddenly (c) eating while talking (d) stating why you called
12. 12.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
13. 13.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
14. 14.Which of these is a rude phone habit? (a) noting key details (b) stating why you called (c) greeting first (d) not saying who you are
15. 15.📝 Before an important call, what should you keep ready? (a) the TV on (b) a pen and your notes (c) loud music (d) a snack
16. 16.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
17. 17.Which of these is a rude phone habit? (a) speaking clearly (b) calling very late (c) saying your name (d) noting key details
18. 18.📞 Polite or rude on the phone: greeting first? (a) a polite phone habit (b) a rude phone habit
19. 19.True or false: “calling very late” is a rude phone habit. (a) False (b) True
20. 20.True or false: “calling at a fair time” is a polite phone habit. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) stating why you called (b) not saying who you are (c) asking “Is now okay?” (d) noting key details
22. 22.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
23. 23.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) late at night (d) on a holiday
24. 24.📞 The person you want is not available. What is best? (a) call ten times (b) hang up angrily (c) shout at the caller (d) leave a short message
25. 25.Which of these is a rude phone habit? (a) speaking clearly (b) a noisy background (c) greeting first (d) noting key details
26. 26.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
27. 27.Which of these is a polite phone habit? (a) eating while talking (b) hanging up suddenly (c) shouting into the phone (d) stating why you called
28. 28.Which of these is a polite phone habit? (a) saying thank you (b) not saying who you are (c) eating while talking (d) mumbling your name
29. 29.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
30. 30.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
31. 31.True or false: “a noisy background” is a rude phone habit. (a) False (b) True
32. 32.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) saying thank you (c) saying your name (d) hanging up suddenly
33. 33.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
34. 34.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) greeting first (c) mumbling your name (d) calling at a fair time
35. 35.True or false: “hanging up suddenly” is a polite phone habit. (a) False (b) True
36. 36.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
37. 37.True or false: “calling at a fair time” is a rude phone habit. (a) True (b) False
38. 38.📞 You call a school office to ask about admission. What do you say first? (a) “Who is this?” (b) “Hello? Hello?” (c) a greeting and your name (d) “Tell me the fees.”
39. 39.Which of these is a rude phone habit? (a) calling at a fair time (b) eating while talking (c) greeting first (d) speaking clearly
40. 40.True or false: “noting key details” is a rude phone habit. (a) False (b) True

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