Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 760 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) a noisy background (b) greeting first (c) asking “Is now okay?” (d) speaking clearly
2. 2.Which of these is a rude phone habit? (a) eating while talking (b) speaking clearly (c) greeting first (d) saying your name
3. 3.🔍 Which is the odd one out? (a) hanging up suddenly (b) chatting to others (c) greeting first (d) calling very late
4. 4.🔍 Which is the odd one out? (a) calling at a fair time (b) noting key details (c) calling very late (d) saying thank you
5. 5.Which of these is a rude phone habit? (a) greeting first (b) calling at a fair time (c) saying thank you (d) chatting to others
6. 6.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) calling at a fair time (d) not saying who you are
7. 7.📞 The person you want is not available. What is best? (a) call ten times (b) leave a short message (c) shout at the caller (d) hang up angrily
8. 8.True or false: “greeting first” is a polite phone habit. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) saying your name (b) not saying who you are (c) hanging up suddenly (d) chatting to others
10. 10.Which of these is a polite phone habit? (a) a noisy background (b) mumbling your name (c) speaking clearly (d) chatting to others
11. 11.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
12. 12.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
13. 13.🔍 Which is the odd one out? (a) speaking clearly (b) calling very late (c) mumbling your name (d) eating while talking
14. 14.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
15. 15.True or false: “greeting first” is a rude phone habit. (a) True (b) False
16. 16.🔍 Which is the odd one out? (a) greeting first (b) saying your name (c) noting key details (d) mumbling your name
17. 17.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
18. 18.🔍 Which is the odd one out? (a) saying thank you (b) calling at a fair time (c) eating while talking (d) speaking clearly
19. 19.🔍 Which is the odd one out? (a) saying your name (b) chatting to others (c) stating why you called (d) greeting first
20. 20.True or false: “not saying who you are” is a polite phone habit. (a) True (b) False
21. 21.Which of these is a polite phone habit? (a) mumbling your name (b) saying thank you (c) not saying who you are (d) shouting into the phone
22. 22.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
23. 23.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
24. 24.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
25. 25.🔍 Which is the odd one out? (a) hanging up suddenly (b) stating why you called (c) not saying who you are (d) mumbling your name
26. 26.🔍 Which is the odd one out? (a) calling at a fair time (b) greeting first (c) hanging up suddenly (d) stating why you called
27. 27.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
28. 28.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
29. 29.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) “Hello? Hello?” (d) a greeting and your name
30. 30.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) answered it (c) switched it off (d) set a fun ringtone
31. 31.True or false: “stating why you called” is a rude phone habit. (a) False (b) True
32. 32.True or false: “saying your name” is a rude phone habit. (a) False (b) True
33. 33.🔍 Which is the odd one out? (a) not saying who you are (b) calling at a fair time (c) calling very late (d) mumbling your name
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
35. 35.True or false: “shouting into the phone” is a polite phone habit. (a) True (b) False
36. 36.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
37. 37.Which of these is a rude phone habit? (a) greeting first (b) hanging up suddenly (c) speaking clearly (d) stating why you called
38. 38.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
39. 39.Which of these is a polite phone habit? (a) greeting first (b) hanging up suddenly (c) chatting to others (d) eating while talking
40. 40.☎️ You get a wrong-number call. What is polite? (a) pretend to be them (b) shout at them (c) hang up silently (d) tell them politely

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