Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 77 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.🔍 Which is the odd one out? (a) mumbling your name (b) hanging up suddenly (c) eating while talking (d) noting key details
2. 2.Which of these is a rude phone habit? (a) noting key details (b) asking “Is now okay?” (c) stating why you called (d) calling very late
3. 3.🔍 Which is the odd one out? (a) calling at a fair time (b) asking “Is now okay?” (c) a noisy background (d) greeting first
4. 4.True or false: “stating why you called” is a polite phone habit. (a) True (b) False
5. 5.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
6. 6.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
7. 7.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Hello? Hello?” (c) a greeting and your name (d) “Who is this?”
8. 8.📳 Your phone rings during an interview. What should you have done? (a) kept it loud (b) switched it off (c) answered it (d) set a fun ringtone
9. 9.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
10. 10.📞 Polite or rude on the phone: not saying who you are? (a) a rude phone habit (b) a polite phone habit
11. 11.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) speaking clearly (d) eating while talking
12. 12.True or false: “a noisy background” is a polite phone habit. (a) True (b) False
13. 13.True or false: “shouting into the phone” is a rude phone habit. (a) False (b) True
14. 14.📞 In a polite phone call, which comes first: say why you are calling or ask your question? (a) say why you are calling (b) ask your question
15. 15.Which of these is a polite phone habit? (a) mumbling your name (b) shouting into the phone (c) saying your name (d) not saying who you are
16. 16.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
17. 17.📞 In a polite phone call, which comes first: ask your question or thank and say goodbye? (a) ask your question (b) thank and say goodbye
18. 18.True or false: “calling at a fair time” is a rude phone habit. (a) False (b) True
19. 19.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
20. 20.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
22. 22.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
23. 23.🔍 Which is the odd one out? (a) greeting first (b) mumbling your name (c) hanging up suddenly (d) not saying who you are
24. 24.🔍 Which is the odd one out? (a) greeting first (b) speaking clearly (c) hanging up suddenly (d) calling at a fair time
25. 25.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
26. 26.True or false: “greeting first” is a rude phone habit. (a) True (b) False
27. 27.Which of these is a polite phone habit? (a) stating why you called (b) not saying who you are (c) eating while talking (d) shouting into the phone
28. 28.🔍 Which is the odd one out? (a) saying your name (b) greeting first (c) stating why you called (d) not saying who you are
29. 29.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
30. 30.True or false: “eating while talking” is a rude phone habit. (a) True (b) False
31. 31.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
32. 32.📞 The person you want is not available. What is best? (a) shout at the caller (b) leave a short message (c) call ten times (d) hang up angrily
33. 33.True or false: “asking “Is now okay?”” is a rude phone habit. (a) False (b) True
34. 34.Which of these is a rude phone habit? (a) saying your name (b) a noisy background (c) saying thank you (d) stating why you called
35. 35.📞 In a polite phone call, which comes first: say why you are calling or greet and say your name? (a) say why you are calling (b) greet and say your name
36. 36.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
37. 37.Which of these is a rude phone habit? (a) saying your name (b) speaking clearly (c) calling at a fair time (d) eating while talking
38. 38.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
39. 39.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
40. 40.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False

Free interview skills lessons, practice and worksheets at talentjr.in/interview-skills-for-students