Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 761 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “noting key details” is a rude phone habit. (a) True (b) False
2. 2.Which of these is a rude phone habit? (a) chatting to others (b) saying thank you (c) calling at a fair time (d) saying your name
3. 3.Which of these is a polite phone habit? (a) calling at a fair time (b) shouting into the phone (c) a noisy background (d) chatting to others
4. 4.🔍 Which is the odd one out? (a) saying thank you (b) stating why you called (c) hanging up suddenly (d) saying your name
5. 5.True or false: “asking “Is now okay?”” is a rude phone habit. (a) True (b) False
6. 6.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
7. 7.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
8. 8.🔍 Which is the odd one out? (a) not saying who you are (b) eating while talking (c) chatting to others (d) stating why you called
9. 9.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
10. 10.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
11. 11.Which of these is a polite phone habit? (a) hanging up suddenly (b) shouting into the phone (c) mumbling your name (d) speaking clearly
12. 12.Which of these is a rude phone habit? (a) saying thank you (b) saying your name (c) shouting into the phone (d) speaking clearly
13. 13.Which of these is a polite phone habit? (a) calling very late (b) stating why you called (c) mumbling your name (d) hanging up suddenly
14. 14.True or false: “a noisy background” is a rude phone habit. (a) True (b) False
15. 15.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
16. 16.📞 Polite or rude on the phone: saying thank you? (a) a polite phone habit (b) a rude phone habit
17. 17.📞 The person you want is not available. What is best? (a) hang up angrily (b) shout at the caller (c) leave a short message (d) call ten times
18. 18.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
19. 19.🔍 Which is the odd one out? (a) saying thank you (b) asking “Is now okay?” (c) calling very late (d) saying your name
20. 20.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
21. 21.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
22. 22.📞 You call a school office to ask about admission. What do you say first? (a) “Tell me the fees.” (b) “Who is this?” (c) a greeting and your name (d) “Hello? Hello?”
23. 23.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) eating while talking (d) stating why you called
24. 24.📞 In a polite phone call, which comes first: greet and say your name or say why you are calling? (a) greet and say your name (b) say why you are calling
25. 25.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) tell them politely (c) shout at them (d) pretend to be them
26. 26.📳 Your phone rings during an interview. What should you have done? (a) answered it (b) set a fun ringtone (c) switched it off (d) kept it loud
27. 27.True or false: “saying your name” is a rude phone habit. (a) True (b) False
28. 28.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
29. 29.🔍 Which is the odd one out? (a) eating while talking (b) calling very late (c) speaking clearly (d) not saying who you are
30. 30.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
31. 31.True or false: “greeting first” is a rude phone habit. (a) False (b) True
32. 32.📞 Polite or rude on the phone: noting key details? (a) a rude phone habit (b) a polite phone habit
33. 33.📞 Polite or rude on the phone: greeting first? (a) a rude phone habit (b) a polite phone habit
34. 34.🕘 A good time to call an office is usually… (a) during working hours (b) very early morning (c) late at night (d) on a holiday
35. 35.True or false: “noting key details” is a polite phone habit. (a) False (b) True
36. 36.🔍 Which is the odd one out? (a) hanging up suddenly (b) saying your name (c) mumbling your name (d) chatting to others
37. 37.True or false: “eating while talking” is a rude phone habit. (a) False (b) True
38. 38.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
39. 39.📞 In a polite phone call, which comes first: note the answer or greet and say your name? (a) note the answer (b) greet and say your name
40. 40.📞 Polite or rude on the phone: calling at a fair time? (a) a rude phone habit (b) a polite phone habit

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