Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 762 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “speaking clearly” is a rude phone habit. (a) True (b) False
2. 2.📞 In a polite phone call, which comes first: note the answer or say why you are calling? (a) note the answer (b) say why you are calling
3. 3.📅 Why should you repeat key details like a date on the phone? (a) to waste time (b) to sound bored (c) to end the call (d) to avoid mistakes
4. 4.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) speaking clearly (c) calling at a fair time (d) a noisy background
5. 5.📞 Polite or rude on the phone: stating why you called? (a) a polite phone habit (b) a rude phone habit
6. 6.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) answered it (d) switched it off
7. 7.📞 Polite or rude on the phone: eating while talking? (a) a polite phone habit (b) a rude phone habit
8. 8.True or false: “speaking clearly” is a polite phone habit. (a) True (b) False
9. 9.🔍 Which is the odd one out? (a) greeting first (b) calling very late (c) saying your name (d) saying thank you
10. 10.True or false: “hanging up suddenly” is a polite phone habit. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) mumbling your name (b) asking “Is now okay?” (c) speaking clearly (d) greeting first
12. 12.📞 In a polite phone call, which comes first: greet and say your name or ask your question? (a) greet and say your name (b) ask your question
13. 13.🔍 Which is the odd one out? (a) mumbling your name (b) eating while talking (c) speaking clearly (d) shouting into the phone
14. 14.📞 In a polite phone call, which comes first: say why you are calling or note the answer? (a) say why you are calling (b) note the answer
15. 15.True or false: “not saying who you are” is a rude phone habit. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) speaking clearly (b) noting key details (c) a noisy background (d) stating why you called
17. 17.☎️ You get a wrong-number call. What is polite? (a) hang up silently (b) shout at them (c) tell them politely (d) pretend to be them
18. 18.📞 In a polite phone call, which comes first: say why you are calling or thank and say goodbye? (a) say why you are calling (b) thank and say goodbye
19. 19.Which of these is a rude phone habit? (a) saying your name (b) asking “Is now okay?” (c) chatting to others (d) saying thank you
20. 20.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
21. 21.Which of these is a rude phone habit? (a) greeting first (b) saying thank you (c) calling at a fair time (d) mumbling your name
22. 22.Which of these is a polite phone habit? (a) speaking clearly (b) not saying who you are (c) shouting into the phone (d) a noisy background
23. 23.🔍 Which is the odd one out? (a) noting key details (b) eating while talking (c) hanging up suddenly (d) calling very late
24. 24.Which of these is a rude phone habit? (a) eating while talking (b) saying thank you (c) calling at a fair time (d) saying your name
25. 25.True or false: “saying thank you” is a polite phone habit. (a) False (b) True
26. 26.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
27. 27.True or false: “saying your name” is a polite phone habit. (a) False (b) True
28. 28.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
29. 29.📝 Before an important call, what should you keep ready? (a) loud music (b) a snack (c) the TV on (d) a pen and your notes
30. 30.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
31. 31.True or false: “stating why you called” is a rude phone habit. (a) True (b) False
32. 32.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
33. 33.Which of these is a polite phone habit? (a) calling at a fair time (b) shouting into the phone (c) hanging up suddenly (d) mumbling your name
34. 34.📞 In a polite phone call, which comes first: thank and say goodbye or say why you are calling? (a) thank and say goodbye (b) say why you are calling
35. 35.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
36. 36.🔍 Which is the odd one out? (a) asking “Is now okay?” (b) stating why you called (c) shouting into the phone (d) noting key details
37. 37.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name (c) eating while talking (d) noting key details
38. 38.📞 Polite or rude on the phone: hanging up suddenly? (a) a rude phone habit (b) a polite phone habit
39. 39.True or false: “mumbling your name” is a rude phone habit. (a) True (b) False
40. 40.🕘 A good time to call an office is usually… (a) late at night (b) on a holiday (c) during working hours (d) very early morning

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