Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 763 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
2. 2.🔍 Which is the odd one out? (a) stating why you called (b) calling at a fair time (c) calling very late (d) speaking clearly
3. 3.Which of these is a rude phone habit? (a) chatting to others (b) greeting first (c) saying thank you (d) noting key details
4. 4.Which of these is a polite phone habit? (a) calling very late (b) hanging up suddenly (c) shouting into the phone (d) speaking clearly
5. 5.🔍 Which is the odd one out? (a) hanging up suddenly (b) stating why you called (c) asking “Is now okay?” (d) saying your name
6. 6.Which of these is a polite phone habit? (a) chatting to others (b) eating while talking (c) saying thank you (d) mumbling your name
7. 7.True or false: “saying your name” is a polite phone habit. (a) False (b) True
8. 8.📞 Polite or rude on the phone: asking “Is now okay?”? (a) a rude phone habit (b) a polite phone habit
9. 9.📞 Polite or rude on the phone: calling at a fair time? (a) a polite phone habit (b) a rude phone habit
10. 10.🔍 Which is the odd one out? (a) saying your name (b) saying thank you (c) chatting to others (d) greeting first
11. 11.Which of these is a polite phone habit? (a) eating while talking (b) asking “Is now okay?” (c) hanging up suddenly (d) shouting into the phone
12. 12.🔍 Which is the odd one out? (a) a noisy background (b) not saying who you are (c) calling very late (d) stating why you called
13. 13.☎️ You get a wrong-number call. What is polite? (a) tell them politely (b) hang up silently (c) pretend to be them (d) shout at them
14. 14.Which of these is a polite phone habit? (a) not saying who you are (b) eating while talking (c) saying your name (d) shouting into the phone
15. 15.📞 The person you want is not available. What is best? (a) hang up angrily (b) call ten times (c) shout at the caller (d) leave a short message
16. 16.📞 You call a school office to ask about admission. What do you say first? (a) “Hello? Hello?” (b) “Tell me the fees.” (c) a greeting and your name (d) “Who is this?”
17. 17.Which of these is a rude phone habit? (a) saying your name (b) not saying who you are (c) speaking clearly (d) calling at a fair time
18. 18.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
19. 19.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
20. 20.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) kept it loud (c) switched it off (d) answered it
21. 21.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to waste time (d) to avoid mistakes
22. 22.🔍 Which is the odd one out? (a) eating while talking (b) greeting first (c) stating why you called (d) calling at a fair time
23. 23.📞 In a polite phone call, which comes first: ask your question or greet and say your name? (a) ask your question (b) greet and say your name
24. 24.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) saying thank you (c) a noisy background (d) calling at a fair time
26. 26.Which of these is a rude phone habit? (a) calling at a fair time (b) saying your name (c) shouting into the phone (d) noting key details
27. 27.True or false: “mumbling your name” is a polite phone habit. (a) True (b) False
28. 28.True or false: “eating while talking” is a polite phone habit. (a) True (b) False
29. 29.Which of these is a rude phone habit? (a) greeting first (b) noting key details (c) hanging up suddenly (d) saying thank you
30. 30.True or false: “chatting to others” is a rude phone habit. (a) True (b) False
31. 31.🔍 Which is the odd one out? (a) chatting to others (b) mumbling your name (c) hanging up suddenly (d) greeting first
32. 32.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) noting key details (d) mumbling your name
33. 33.🔍 Which is the odd one out? (a) chatting to others (b) saying your name (c) mumbling your name (d) hanging up suddenly
34. 34.📞 Polite or rude on the phone: shouting into the phone? (a) a polite phone habit (b) a rude phone habit
35. 35.🔍 Which is the odd one out? (a) noting key details (b) shouting into the phone (c) saying thank you (d) greeting first
36. 36.Which of these is a polite phone habit? (a) eating while talking (b) shouting into the phone (c) greeting first (d) a noisy background
37. 37.📞 Polite or rude on the phone: stating why you called? (a) a rude phone habit (b) a polite phone habit
38. 38.True or false: “greeting first” is a rude phone habit. (a) False (b) True
39. 39.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
40. 40.True or false: “saying thank you” is a rude phone habit. (a) True (b) False

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