Communication Skills Worksheet: Phone Manners

Interview skills lesson 3: Phone manners · Set 764 · 40 questions

Tip (Greet, name, reason): Order of a polite call: greet and say your name → say why you are calling → ask your question → note the answer → thank and say goodbye. Polite: a quiet place, a fair time (working hours), speaking clearly, repeating key details like dates. Rude: eating while talking, calling very late, not saying who you are, hanging up suddenly, chatting to others mid-call. Switch your phone off before an interview.

1. 1.True or false: “saying your name” is a polite phone habit. (a) False (b) True
2. 2.📝 Before an important call, what should you keep ready? (a) the TV on (b) a snack (c) loud music (d) a pen and your notes
3. 3.📞 Polite or rude on the phone: not saying who you are? (a) a polite phone habit (b) a rude phone habit
4. 4.Which of these is a rude phone habit? (a) stating why you called (b) saying your name (c) shouting into the phone (d) noting key details
5. 5.True or false: “eating while talking” is a polite phone habit. (a) False (b) True
6. 6.📞 The person you want is not available. What is best? (a) shout at the caller (b) call ten times (c) leave a short message (d) hang up angrily
7. 7.📞 In a polite phone call, which comes first: ask your question or note the answer? (a) ask your question (b) note the answer
8. 8.📳 Your phone rings during an interview. What should you have done? (a) set a fun ringtone (b) switched it off (c) kept it loud (d) answered it
9. 9.True or false: “chatting to others” is a polite phone habit. (a) False (b) True
10. 10.📞 Polite or rude on the phone: saying your name? (a) a polite phone habit (b) a rude phone habit
11. 11.📞 Polite or rude on the phone: mumbling your name? (a) a polite phone habit (b) a rude phone habit
12. 12.📞 Polite or rude on the phone: chatting to others? (a) a polite phone habit (b) a rude phone habit
13. 13.📞 In a polite phone call, which comes first: thank and say goodbye or greet and say your name? (a) thank and say goodbye (b) greet and say your name
14. 14.📞 Polite or rude on the phone: a noisy background? (a) a rude phone habit (b) a polite phone habit
15. 15.Which of these is a polite phone habit? (a) chatting to others (b) shouting into the phone (c) stating why you called (d) a noisy background
16. 16.📞 In a polite phone call, which comes first: note the answer or thank and say goodbye? (a) note the answer (b) thank and say goodbye
17. 17.☎️ You get a wrong-number call. What is polite? (a) shout at them (b) pretend to be them (c) hang up silently (d) tell them politely
18. 18.📅 Why should you repeat key details like a date on the phone? (a) to sound bored (b) to end the call (c) to avoid mistakes (d) to waste time
19. 19.📞 Polite or rude on the phone: hanging up suddenly? (a) a polite phone habit (b) a rude phone habit
20. 20.True or false: “noting key details” is a rude phone habit. (a) True (b) False
21. 21.🔍 Which is the odd one out? (a) greeting first (b) stating why you called (c) saying thank you (d) a noisy background
22. 22.Which of these is a polite phone habit? (a) eating while talking (b) a noisy background (c) asking “Is now okay?” (d) calling very late
23. 23.Which of these is a rude phone habit? (a) not saying who you are (b) noting key details (c) speaking clearly (d) asking “Is now okay?”
24. 24.📞 In a polite phone call, which comes first: thank and say goodbye or note the answer? (a) thank and say goodbye (b) note the answer
25. 25.🔍 Which is the odd one out? (a) noting key details (b) asking “Is now okay?” (c) not saying who you are (d) stating why you called
26. 26.📞 Polite or rude on the phone: speaking clearly? (a) a rude phone habit (b) a polite phone habit
27. 27.📞 Polite or rude on the phone: shouting into the phone? (a) a rude phone habit (b) a polite phone habit
28. 28.True or false: “saying thank you” is a rude phone habit. (a) True (b) False
29. 29.Which of these is a polite phone habit? (a) saying thank you (b) eating while talking (c) a noisy background (d) shouting into the phone
30. 30.Which of these is a polite phone habit? (a) shouting into the phone (b) eating while talking (c) hanging up suddenly (d) calling at a fair time
31. 31.Which of these is a rude phone habit? (a) asking “Is now okay?” (b) stating why you called (c) hanging up suddenly (d) noting key details
32. 32.📞 In a polite phone call, which comes first: note the answer or ask your question? (a) note the answer (b) ask your question
33. 33.True or false: “calling at a fair time” is a polite phone habit. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) not saying who you are (b) mumbling your name (c) saying thank you (d) calling very late
35. 35.Which of these is a rude phone habit? (a) calling at a fair time (b) saying thank you (c) greeting first (d) eating while talking
36. 36.🔍 Which is the odd one out? (a) hanging up suddenly (b) asking “Is now okay?” (c) calling very late (d) shouting into the phone
37. 37.True or false: “saying your name” is a rude phone habit. (a) False (b) True
38. 38.🔍 Which is the odd one out? (a) not saying who you are (b) noting key details (c) mumbling your name (d) hanging up suddenly
39. 39.🔍 Which is the odd one out? (a) speaking clearly (b) greeting first (c) chatting to others (d) saying thank you
40. 40.🔍 Which is the odd one out? (a) stating why you called (b) saying your name (c) saying thank you (d) eating while talking

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